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Intake & Admissions Rep
The Seacoast Mental Health Center (SMHC) is one of ten NH state-designated community mental health centers.
The mission of SMHC is to provide a broad, comprehensive array of high quality, effective and accessible mental health services to residents of the eastern half of Rockingham County. Communities included in our catchment area are: Brentwood, Deerfield, East Kingston, Epping, Exeter, Fremont, Greenland, Hampton, Hampton Falls, Kensington, Kingston, New Castle, Newfields, Newington, Newmarket, North Hampton, Northwood, Nottingham, Portsmouth, Raymond, Rye, Seabrook, South Hampton, and Stratham.
Last fiscal year we provided services to nearly 5900 children, adolescents, adults, and families.
We are mandated to provide evaluations and treatment for severe and persistent mental illnesses, such as bipolar disorder and schizophrenia, as well as depression, anxiety and other mental health illnesses to children, adolescents, and their families; adults; as well as to the distinct elderly demographic. We exist to help our clients reach their sustainable recovery goals regardless of their ability to pay. In order to better meet the community’s needs and our own client’s needs, in 2017 we expanded our Substance Use Disorder Treatment Services to include Medication Assisted Treatment (Suboxone).
Some of our service lines are loss leaders, cannot be sustained through reimbursement, and are entirely grant, sponsorship or donation funded.
Services include but, are not limited to: individual and group therapy; couples and family therapy; psychiatric services; specialized services for children, adolescents, adults, elders; psychological and neuropsychological assessments and testing; support services, including targeted case management, supported employment, and community/home-based services; and consultation/educational services for community organizations and businesses to name a few. In addition, we manage a 24/7 supervised group home for 8 adults who have a serious and persistent mental illness who are unable to live independently.
Emergency Crisis Intervention and Stabilization services are available 24 hours a day, seven days a week, 365 days a year. These services are provided on an outpatient basis by our emergency clinicians and our staff psychiatrists. We also see Emergency Services patients in the Emergency Room at Exeter Hospital.
Our goal is to offer services that empower a family unit and/or an individual to build upon health, community, and resilience within a collaborative treatment model. From identifying emerging needs and creating services to meet those needs, to collaborating with local organizations to improve the delivery of our mental health services, we create an extensive support system for individuals that we serve.
Numerous obstacles continued to challenge the mental health and substance use disorder systems of care in FY19. Healthcare workforce shortages, waitlists for inpatient and outpatient services, increasing suicide rates, and the ongoing Opioid crisis are only some of the hurdles we at Seacoast Mental Health Center (SMHC) faced to serve those who need our care.
We used these challenges as inspiration to make many operational and process changes that enhanced our ability to provide more accessible and comprehensive care to our clients.
However, identifying who is in need is not enough. We spent most of the year working to develop policies and changes to workflows that would be necessary to launch one of our biggest initiatives to date. “Our Access Redesign process” reduces or removes one very large barrier to care – waiting for a first-time intake appointment. Through this new process individuals who call seeking care will have the option of being seen in a matter of days rather than weeks or months. We have added a new team of staff to provide these first-time appointments and opened time in existing clinical schedules to take new clients. We are excited about eliminating the long waits for individuals and families to access services and begin their recovery journey.
Our commitment to continuing our efforts to reduce barriers and improve access to care will continue. We could not do any of this without the strong support we have from members of our community and our incredibly dedicated staff and Board. Thank you.
We invite people to visit our website at www.smhc-nh.org, and to read our annual report, which may be found on our website. We also have a strong prescence on Facebook, Twitter, LinkedIn, and Instagram. Addionally, we welcome interested companies or individuals to contact our Community Relations department to schedule a tour or in person meeting.
The IR will be part of the Intake and Admissions Department (I&A) and responsible for the screening and triage of requests for clinical services. I&A Department will be responsible for providing phone coverage from 8:00 AM – 6:00 PM Monday-Thursday and 8:00 AM – 5:00 PM on Friday. I&A Department will meet the goal of 85% of callers having their call answered by an I&A Representative. The IR will need to be independent and confident in his/her ability to make decisions in a quick and efficient manner. The IR must be able to work in an integrated manner with all departments.
Bachelor's Degree in psychology, social work or human services field and one year experience. CPR and First Aid training is recommended.
Individuals must possess the knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the primary functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities and to possess the necessary physical requirements with or without the aid of mechanical devices, to safely perform the primary functions of the job.
Interested candidates may apply on Seacoast Mental Health Center's website at: https://smhc-nh.org/careers/
Portsmouth & Exeter
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