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ENA ESOL Program Coordinator

Southern NH Services

Southern New Hampshire Services (SNHS) is a private non-profit organization dedicated to helping people help themselves since 1965. Services are provided to Hillsborough and Rockingham counties and the agency employs over 450 employees.

You are looking for the opportunity to make a difference, find your purpose and love your career. As a part of our team at Southern New Hampshire Services, you’ll be making a direct impact on your community, taking the weight off of the shoulders of your neighbors and creating roadmaps through tough places for those in need. You will be part of real change, seeing lives transformed daily. Find your place with us!


  • We celebrate growth and challenge our team members to develop new skills for career advancement through experiences within our organization.
  • We value a positive, supportive work environment where teamwork is the foundation for accomplishing our mission of Helping People and Changing Lives.
  • We believe every person should be awarded every opportunity to succeed equally and that a diverse, inclusive workplace allows our community to thrive.


All eligible employees receive a comprehensive benefits package including:

  • Access to agency-paid Health, Vision & Dental Insurance
  • Retirement Plan including company contribution
  • Life Insurance
  • Paid agency holidays 

The Program Coordinator at English for New Americans (ENA) will establish and maintain ESOL classes for Limited English Proficiency individuals in the greater Manchester area, and oversee the delivery of instruction, curriculum development and cultural adjustment information and activities.  The program is designed to assist refugees and immigrants in their quest for self-sufficiency through WIOA grant funds, and to help bridge the gap between refugees and the surrounding community.

  • Specific skill-based competencies required to satisfactorily perform the functions of the job include: experience working with and providing instruction to adult learners; effective listening; facilitating meetings; providing leadership; instructional techniques; managing projects/programs; monitoring activities; planning; problem solving; and supervision.
  • Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: issues related to ESL programs; ESL concepts such as grammar and punctuation, levels of instruction; community resources; SNHS policies and procedures, and bookkeeping and budgeting practices.
  • Ability to attend and participate in DOE/WIOA meetings and events (Regional, Director, Disability, Counselor).
  • Ability to oversee DOE/WIOA grants and provide ongoing program analysis to ensure favorable performance measures are consistently achieved. 
  • Monitor individual student attendance, engagement, testing requirements, and other key elements that will ensure individual skill progression is achieved. 
  • Must be able to work well independently and meet all required deadlines.
  • Independent problem solving is required to analyze issues and create action plans.
  • Problem solving using data to effectively meet program objectives; and problem solving with equipment/space provided.
  • Ability to adapt to changing work priorities; communicating with diverse groups; setting priorities; building collaborative relationships; and working with constant interruptions.
  • Ability to work both mornings and nights, to be available to lead and support staff.  
  • Ability to hire, supervise, evaluate program staff

Education and or Experience:

  • Bachelor’s Degree with experience instructing adult ESL students and coordinating/direction of ESL/community related program.  Master’s degree in the area of EFL/TESOL and applicable experience.  Job related experience with increasing levels of responsibility is required.

  • Develops and plans ESOL curriculum, working along with teachers on needed books for upcoming schedules. Ensuring that all classes adhere to the (College and Career Readiness, CCRS curriculum and promote work related activities required by the WIOA.
  • Establish and schedule ESOL classes to maximize student learning.
  • Publicizes ENA and its ESOL classes throughout refugee and social service community and attend all NH Partner meetings.
  • Manages all testing and placement of students.
  • Manages program waiting lists and coordinate regular testing sessions.
  • Collaborate with other regional programs and ensure proper releases are established.
  • Ensure all student data is collected and entered into the LACES computer system in a timely and accurate manner.
  • Write, manage and oversee key information for State and Federal grants required for funding. This includes statistical analysis required for the LACES database system.
  • Reports include:  Budget and narratives, Organizational Capacity, Demonstrated Effectiveness, and the Adult Education and Literacy Application.
  • Hires, supervises assigned part-time instructors and manages the scheduling of all classes.  
  • Vets and coordinates placement of all volunteers to ensure all individual and program performance objectives are met.
  • Works collaboratively with regional programs in Manchester. Attends all required meetings and participates in trainings offered by the NH Dept. of Adult Education.
  • Provide classroom support, substitution, or other necessary forms of assistance.
  • Build strong community partnerships with refugee and immigrant community groups.
  • Develop annual budget and ensure all fiscal policies and procedures are followed.
  • Work to ensure all program expenditures stay within the approved budget.
  • Maintain confidentiality of clients and staff in accordance with SNHS policy and procedure.
  • Abide by all SNHS, Inc. safety policies and procedures.
  • Present professional and positive image as a representative of SNHS.
  • Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
  • Performs all other duties as assigned by supervisory personnel.
How to Apply:

Apply online at


Salary Type: Hourly
Salary Minimum: 25.43
Salary Maximum 25.43
Job Location:


Date Added: June 10, 2022

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