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Shelter Case Coordinator

HAVEN Violence Prevention and Support Services

HAVEN, formerly known as A Safe Place and SASS officially merged in July of 2015 becoming the largest violence prevention and support services agency in NH. We are dedicated to addressing public health through violence prevention and improving the well-being of children and families. Preventing abuse and providing support for those impacted by domestic and sexual violence can lead to healthier and more secure children and adults. Our mission is to prevent sexual assault, domestic violence and stalking and to support and empower women, men, youth and families to heal from abuse and rebuild their lives. Through a 24-hour client service support program and a Safe Kids Strong Teens K-12 Prevention education program, this organization provides services to individuals and families throughout Rockingham and Strafford Counties.


HAVEN Shelter Case Coordinator

Position Description

The HAVEN Shelter Case Coordinator is responsible for providing emotional support, safety planning, and individual case advocacy for survivors of domestic and sexual violence residing in HAVEN’s shelter. Additionally, the Shelter Case Coordinator is responsible for maintaining a safe, confidential environment for clients of the HAVEN Shelter and delivering programming and services to adults and children in shelter.


Client Services:

  • Provide shelter assessments, intakes and exit interviews of residents.
  • Provide case coordination to shelter clients.
  • Collaborate with Housing Department and Client Services to provide Agency-wide support to clients.
  • Develops and monitors individual service plans, teaches life skills and assists in housing and job search and placement for shelter residents.
  • Provide shelter residents with transition assistance and access to community referrals and resources.
  • Facilitate educational programs for shelter clients, as necessary.
  • Facilitate client group dynamics and resolve client conflicts, as necessary.
  • Provide night and weekend staff backup coverage as needed as part of the on-call rotation.
  • Engages with all clients utilizing a housing-first approach.

   Shelter Maintenance

  • Coordinate room turnovers and oversee routine service appointments with shelter vendors.
  • Ensure shelter is cleaned and maintained to meet code specifications.


  • Assists in Housing projects and assists Shelter Manager in program development.
  • Actively promote and support the organization’s mission and vision.
  • Provide support and guidance to Shelter staff and volunteers to help them maximize their potential.
  • Attend required staff and team meetings.
  • Represent HAVEN at coalition and community meetings and trainings.


Valid driver’s license and automobile insurance required.

Education:  Bachelor's Degree or 5 years of relevant experience required.

Skills: Demonstrated leadership skills, strong management, effective communication and supervisory skills required; Shelter management, crisis intervention and advocacy skills preferred. Ability to work effectively with people of various social and economic status, as well as emotionally upset, ill, disabled, elderly and, at times, hostile people. Ability to supervise and work with children in crisis environment.

Knowledge:  Understanding of issues relating to crisis intervention; sexual and domestic violence; and challenges of a community-based crisis center and emergency shelter.

Traits:  Adaptable, flexible, compassionate, culturally sensitive, non-judgmental, able to present oneself in a professional manner, ability to work under minimal supervision and use independent judgment, team player and passionate about the issues of sexual and domestic violence. 

Physical and psychological demands:

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Must be physically and mentally capable of performing multiple tasks (such as phone calls, computer work, attending meetings) under stressful situations and able to consistently function well in a fast paced environment.
  • Must be capable of using a visual display terminal with keyboard, repetitively use their wrist, elbow and shoulder.
  • Must be able to climb multiple flights of stairs and lift or move up to 40 pounds.

From Haven’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility. 

Status of Position

40 Hours per week – Non- Exempt Hourly– Benefits Eligible

Level:  Coordinator    

Reports to:  Shelter Manager

Hourly Rate: $17.50-$19.00 per hour

How to Apply:

Submit cover letter and resume to Tina Holmes at

Salary Range:

$17.50-$19.00 per hour

Job Location:


Date Added: May 6, 2022

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