Job Listing

• Answer incoming phone calls to call center;
• Conduct initial phone screening interviews of 603 Legal Aid calls;
• Determine if there is a legal aspect to the caller’s problem and summarize the issue;
• Input and update data from on-line or telephonic applications into LegalServer;
• Scan and upload applications and client documents to 603LA’s case management system;
• Open computer files for new clients and new cases;
• Maintain calendars in the case management system and scheduling advice appointments with 603’s advocates;
• Develop and maintain knowledge of legal and social service agencies that can help both eligible and ineligible callers for 603LA’s services;
• Assisting clients in completing forms and questionnaires;
• Making referral to agencies and private attorneys, and directing clients to self-help websites; and
• Perform other tasks and duties as assigned or required.

Knowledge, Skills, and Abilities:

• A demonstrated commitment to social, economic, and racial justice;
• A commitment to providing high quality legal assistance to low-income people of New Hampshire;
• Excellent organizational skills, with attention to detail;
• Ability to multi-task and prioritize assignments;
• Effective oral communication skills, particularly telephonic communication;
• Ability to identify legal issues;
• Ability to work both independently and in collaboration with others;
• Strong typing and computer skills including MS Word, Outlook, and Google applications; (familiarity working with online databases helpful but not required);  and
• Fluency or proficiency in another language prevalent in 603’s Legal Aid client community strongly preferred, but not required.

Salary/Benefits:

This position is full-time (37.5 hours weekly) and considered hourly non-exempt for the purpose of federal wage/hour law. Salary DOE, expected to range from $22.00 to $25.00 per hour, plus benefits package including medical, retirement, life and disability and generous paid time off.