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IT Clinical Applications Specialist

Greater Nashua Mental Health

Established in 1920, Greater Nashua Mental Health has as its mission: empowering individuals to lead full and satisfying lives through treatment and support. Our agency provides comprehensive, evidence-based behavioral health services for individuals with mental health and/or substance misuse disorders. We offer a wide array of services in office and community settings, serving adults and children.  As the State-designated Community Mental Health Center for Southern Hillsborough County, we serve everyone who walks in our doors, and no one is ever turned away due to the inability to pay for services.  Without our agency, many of the most vulnerable members of our community would not have access to critically needed behavioral health care.   We believe that by respecting people as they are, we can help them to become all that they wish to be.


Job Summary:

Greater Nashua Mental Health is looking for a full-time IT Clinical Applications Specialist to join our Team! The IT Clinical Applications Specialist participates in needs assessment, planning, improving, supporting, implementing, and maintaining, the Electronic Health Record and other technology tools. The IT Clinical Applications Specialist acts as the IT Department’s point person for clinical information systems and integration of those tools into operational processes. The IT Clinical Applications Specialist works with clinical staff to identify opportunities for technology resources to improve operational performance and implementing appropriate technology tools to realize operational performance improvements.

Duties & Responsibilities:

  • Responsible for working with clinical and administrative staff to enhance the application of information technology resources, systems and applications (e.g. Electronical Medical Record / EHR / EMR) to facilitate operations.
  • Responsible for user setup, security, template/form development, reference files configuration, and communicating system operational concerns or concerns relative to system backup/disaster planning operations.
  • Establishes and maintains identified vendor relationships and acts as primary liaison for the information technology department.
  • Collaboratively Develops change requests for consideration, implements approved action plans to support enhancement requests. 
  • Collaboratively identifies, advocates for, and develops where possible appropriate controls to improve user accuracy, data integrity and system reliability. 
  • Ensures clinical applications are configured to collect data for various GNMH reporting requirements.  Monitors data validity, reliability, and accuracy, and following up as needed with clinical staff to improve data collection methods.
  • Participates in the clinical application performance reviews and related change requests, subsequent evaluation process, supporting users through process changes.
  • Collaborates with direct service and administrative staff to develop solutions resulting in efficient and functional workflows for end users.
  • Acts as project coordinator for identified projects including implementations and upgrades of designated applications. Identifies, assesses, troubleshoots technology resource (e.g. EHR) related issues through to resolution.
  • Creates and maintains documentation as directed.
  • Work collaboratively with the IT team, responsible for situational coverage of identified duties of other information technology staff.  Assists with user support requests which may include, device set ups, troubleshooting, data entry etc.
  • Performs routine duties and special projects independently while providing friendly and consistent user support.

Qualifications:

  • 2-3 years of experience using a clinical application such as an EHR in an advanced capacity such as workflow creation, training, template creation.  
  • Bachelor’s degree in IT, healthcare or related field is preferred.
  • Must be familiar with Information Technology systems, windows environments, desktop systems, deployment, protection, troubleshooting, etc.
  • Ability to juggle multiple projects simultaneously.
  • Ability to establish and maintain effective working relationships with others, to express ideas clearly and concisely in written and oral form, to exercise initiative and work independently, to exercise sound judgment in analyzing situations and recommending appropriate course of action.
  • Strong collaborating skills, and an ability to work effectively both independently and as part of a team.

Why Join Us:

GNMH was voted the Number 1 Mental Health Provider in the Nashua area’s Best of 2021 contest! We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:

  • Choice of 2 health insurance plans
  • Health Reimbursement Arrangement
  • Health Plan Opt Out Benefit
  • Health Savings Account
  • Flexible Spending Account
  • Dental Insurance
  • Vision Insurance
  • Group Life and AD&D Insurance
  • Short and Long Term Disability
  • Accident & Critical Illness Insurances
  • 403b Retirement Plan with Agency Match
  • Employee Assistance Plan
  • Generous Earned Time Off
  • Paid Extended Sick Time
  • 10 Paid Holidays + your birthday!
  • Bereavement Leave
  • Tuition Reimbursement
  • Supervision towards Clinical Licensure
  • Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
How to Apply:

Apply online by visiting: https://gnmhc.org/careers/ 

Job Location:

Nashua

Date Added: April 26, 2022

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