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Transportation Coordinator

Community Caregivers of Greater Derry

Caregivers was founded in 1988 by a group of community members who saw a need for volunteer services to supplement services that were unaffordable or unavailable locally.  The program presently includes 375 volunteers who serve 283 clients.   Caregivers also operates the Loaner’s Closet for Durable Medical Equipment, founded in 2002, which provides free durable medical equipment loans to the public and accepts gently-used donations.

Non-profit volunteer caregiving group operating in seven towns in the Greater Derry Area.  Volunteers are trained to work in their home communities with the elderly and disabled, chronically or temporarily ill.  Tasks include light chores, shopping, transportation, friendly visiting, light respite, yard work and home repair.  All services are free of charge.  Currently, the program manages 450 active volunteers who assist more than 350 seniors. 


Position Summary

The Transportation Coordinator fields incoming client requests for transportation to medical appointments and assigns available volunteer drivers.The scheduling involves multiple moving parts and weekly deadlines. The Coordinator builds and maintains relationships with both clients and volunteers and must provide professional and courteous interactions, confidentiality, and a high level of customer service. The Coordinator maintains timely and accurate program documentation.The Transportation Coordinator will report to the Program Manager.

Requirements:

General Expectations

  • Support the agency’s mission, vision, and values.
  • Maintain working knowledge of all CCGD programs to make referrals to the appropriate staff members
  • Maintain professional boundaries with volunteers and clients.
  • Maintain confidentiality of clients, volunteers, staff, and agency.
  • Present professional and positive image as a representative of CCGD.
  • Follow established policies and procedures and comply with all safety requirements.
  • Communicate and work collaboratively with co-workers. Attend staff meetings as scheduled.
  • Contribute to a positive, team-oriented work environment.
  • Work independently.

Qualifications

General Requirements

  • Must have adequate transportation, a valid driver’s license and meet CCGD’s insurance requirements
  • Must meet CCGD’s background screening requirements.

Experience and skill requirements

  • Experience working with older persons and/or volunteers
  • At least three years of prior related experience or employment in an office setting required.
  • Strong organizational, interpersonal, written, and oral communication skills.
  • Proven ability to develop and build relationships with volunteers, clients and community providers.
  • Ability to problem solve and make quick appropriate decisions. 
  • Ability to relate with a wide variety of people.
  • Ability to multi-task in a fast-paced environment
  • Proficient in basic computer applications, including Microsoft Office.

EDUCATIONAL REQUIREMENTS

  • High School Diploma or Equivalent required
  • Associate degree or higher in social services or another related field, preferred

Physical Demands and work environments

The employee must be able to sit, stand for extended periods of time, bend, stoop and lift up to 25 lbs. The noise level in the work environment is usually low to moderate.  Regular interruptions are common. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.

This position is a part-time hourly position, generally Monday through Friday, between 9 am to 3 pm. However, occasional evening and weekend time may be required to meet program and/or organizational needs.Some remote workdays may be possible upon request.

Benefits & Wages

$15-18 an hour.  Additional stipend available to be used toward health insurance, retirement, or health savings account. Phone allowance. Two weeks paid vacation and one week paid sick time to start.  12 Federal Paid Holidays. 

FLSA & Employment Status

Non-Exempt / Part-time / 30 hours per week

Responsibilities:

Essential duties and responsibilities

  • Process client requests for transportation
  • Match client requests to available volunteer drivers
  • Confirm transportation with both parties via phone and email
  • Document transportation data using agency software
  • Respond to return calls and messages from clients and volunteers
  • Conduct Annual Driver Update and maintain list of active drivers
  • Attend regular meetings with other transportation professionals
  • Performs other tasks as assigned and cross-trains to other program areas (Loaner’s Closet)
How to Apply:

Please send cover letter, resume and references to cindee@comcaregivers.org with Transportation Coordinator in the subject line or through US MAIL to Cindee Tanuma, Executive Director, CCGD, 6 West Broadway, Unit 6, Derry, NH 03038

Salary Range:

$15-$18 an hour

Job Location:

Derry/Hybrid

Date Added: May 23, 2022

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