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Case Manager - Shelter & Outreach

Families in Transition

Mission: To prevent and break the cycle of homelessness.

Our Aspiration:

To be the most effective and respected resource in the region preventing and breaking the cycle of homelessness.

Our Values:

  • Treating others with dignity;
  • Building collaborative relationships;
  • Empowering people

Our Core Strategy:

  • Pursuing evidence-based approaches to address the root causes of homelessness.
  • Meeting people where they are by providing essential needs while engaging clients in a transformative process to reach their fullest potential
  • Providing all the resources and support someone needs to prevent and break the cycle of homelessness; an
  • Building strong, collaborative relationships with our clients and partners to provide the best support possible.

*Families in Transition is an Equal Opportunity Employer*

The Case Manager, Shelter and Outreach is responsible for providing comprehensive case management in our Adult Emergency Shelter and in the community to find and assist individuals who are unsheltered (have a primary residence that is a public or private place not meant for human habitation). The Shelter Case Management team will connect individuals to emergency shelter, housing and long term services as well as mainstream resources. The team will follow individuals until they are connected to housing and no longer living in a place that is not emergency shelter. Case Managers will work with participants with multiple barriers to self-sufficiency including, but not limited to, mental health, substance use, physical health, domestic violence, lack of employment/income and education skills. The Case Manager will connect a vulnerable population, prioritizing shelter/housing resources as well SUD/COD treatment and essential mainstream resources by providing trauma informed and culturally competent case management and outreach services to improve the client’s long term wellness and stability.

*Families in Transition is mandating the COVID-19 vaccination upon employment. You must provide proof of vaccination prior to the first day of employment* 

Monday-Friday 8:30-4:30 with one late night a week until 8:00 P.M


You also have access to benefits, including:

  • 5 weeks of PTO, accrual beginning on date of hire
  • 8 paid holidays
  • Medical insurance
  • Dental Insurance
  • Vision Insurance
  • Employer paid Life and Disability Insurance
  • 401k plan with company match
  • Employee assistance program (EAP)
  • Verizon wireless cell phone discount
  • Working Advantage/ Tickets at Work benefit program
  • 30% employee discount at Outfitters Thrift Store
  • Bachelor’s Degree in Social Work, Sociology, Human Services or related field
  • 2 years’ experience providing services to individuals experiencing homelessness and otherwise vulnerable populations in an emergency shelter setting and/or street/outside environment.
  • Experience working with populations suffering from SUD/COD
  • Experience with basic data collection and timely data entry
  • Flexible work schedule including evening hours weekly
  • Maintain a professional appearance at all times.
  • Driving/Criminal Background Check.
  • Certified Recovery Support Worker Certificate recommended or obtained within 6 months of hire.
  • Valid driver's license and proof of insurance
  • Provide services to participants using harm reduction principles as well as strength based, trauma informed and a participant empowerment approach.
  • Use of evidence based practices including SUD/COD screening with the SBIRT, Abbreviated PCL-C and PHQ-9, as well as evidence based case management utilizing Critical Time Intervention.
  • Use of Motivational Interviewing, TCU Mapping and Contingency Management that will help sustain engagement in services.
  • Provide outreach to this population with local outreach team in area shelters, streets, and places where individuals who are experiencing homelessness are living with the goal of connecting individuals to recovery supports, treatment and permanent housing.
  • Provide holistic and comprehensive case management services to all clients including intake assessment, benefit assessment, goal setting, long term & weekly case plan development, client education advocacy and referrals.
  • Assist clients with job training and employment searches; work with area employers to help place clients in appropriate jobs.
  • Assist clients with regards to public assistance programs, financial education, and housing procurement.
  • Assist clients with accessing health and mental health care and support groups
  • Participate in regular staff meetings, staff trainings, and supervisory sessions. Communicate client progress by conducting weekly interdisciplinary meetings and evaluations – disseminating results and obstacles to treatment team and identifying treatment influences.
  • Act as advocate for clients working with external agencies and well as within FIT utilizing appropriate release of information.
  • Act as professional liaison between FIT and external agencies.
  • Maintain documentation on participants and generate reports as required by manager and state regulations.
  • Monitor client progress in meeting goals through regular one on one weekly case management meetings, and provide appropriate level of support to clients.
  • Provide crisis intervention, conflict resolution and de-escalation services and support. Conduct risk assessment for any participant whose condition, behavior or other circumstances represent a risk to the individual, person(s) providing services and/or others.
  • Complete timely and professional documentation, measurable objective tools and reports and ensure appropriate contract reporting, data collection, data entry keeping, and conduct regular file reviews.
  • Attend internal and external meetings and trainings as required or needed. Provide on-site support/collaboration with other staff to ensure program efficacy and effectiveness.
  • Demonstrate a positive, enthusiastic and motivating presence at all times.
  • Participate in in-service training.
  • Maintain and promote professionalism, in accordance with the Families in Transition Employee Handbook
  • Perform other duties assigned by the Program Manager
  • Uphold and promote Families in Transition mission.
How to Apply:

Salary Range:


Job Location:


Date Added: May 6, 2022

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