Job Listing

Return to Jobs Listing Page.

Shelter Support Manager

Families in Transition

Mission: To prevent and break the cycle of homelessness.

Our Aspiration:

To be the most effective and respected resource in the region preventing and breaking the cycle of homelessness.

Our Values:

  • Treating others with dignity;
  • Building collaborative relationships;
  • Empowering people

Our Core Strategy:

  • Pursuing evidence-based approaches to address the root causes of homelessness.
  • Meeting people where they are by providing essential needs while engaging clients in a transformative process to reach their fullest potential
  • Providing all the resources and support someone needs to prevent and break the cycle of homelessness; an
  • Building strong, collaborative relationships with our clients and partners to provide the best support possible.

*Families in Transition is an Equal Opportunity Employer*

Are you looking for an EXCITING, CHALLENGING, and REWARDING career? Look no further than the position of the Shelter Support Manager. This role provides management and oversight of the largest Adult Emergency Shelter in the State serving 138 men and women. Located in the center city of Manchester our adult shelter provides overnight stays, food services and case management services to the city’s most vulnerable homeless population. A great opportunity for someone who wants to join us in preventing and breaking the cycle of homelessness. In this position, you will:


You also have access to benefits, including:

  • 5 weeks of PTO, accrual beginning on date of hire
  • 8 paid holidays
  • Medical insurance
  • Dental Insurance
  • Vision Insurance
  • Employer paid Life and Disability Insurance
  • 401k plan with company match
  • Employee assistance program (EAP)
  • Verizon wireless cell phone discount
  • Working Advantage/ Tickets at Work benefit program
  • 30% employee discount at Outfitters Thrift Store

Join our team today!


*Families in Transition is mandating the COVID-19 vaccination upon employment. You must provide proof of FULL vaccination prior to the first day of employment*

*Families in Transition is an Equal Opportunity Employer*



Minimum Requirements (Education/Experience/Certificates/Licenses):

  • Education: Bachelor’s Degree in human services or related field.
  • Experience: 3-5 years working in Shelter or similar environment working with similar population.
  • Work with Microsoft Office products, including Outlook, Word and Excel.
  • May be needed to work occasional evenings and weekends.
  • Demonstrated proficiency in excellent customer service
  • Maintain a professional appearance at all times.
  • Valid Driver’s License and proof of insurance is required.
  • Criminal Background Check/Driving Record Check

Preferred Qualifications:

  • Prior management experience
  • Understanding and knowledge of harm reduction principles
  • Understanding and knowledge of housing first model
  • Understanding and knowledge of trauma informed services and strength based philosophy.
  • Oversee day-to-day operations of the shelter and participants
  • Monitor participants, program and perimeter for safety concerns.
  • Keep accurate records regarding payroll, staff evaluations, guest issues and maintain the communications log
  • Advise the Managers and Director on matters concerning participants and violations of policy
  • Be a part of the day/evening shift rotation and oversee all aspects of the shift in the absence of the Supervisor
  • Oversee the shift supervisors to support front line staff in services in the largest adult shelter in the state.
Salary Range:


Job Location:


Date Added: January 13, 2022

Signup for the Nonprofit Notes newsletter

Stay up to date on nonprofit news, funding deadlines, job opportunities, and more with the Nonprofit Notes newsletter.


Go to top