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Support Staff

Families in Transition

Mission: To prevent and break the cycle of homelessness.

Our Aspiration:

To be the most effective and respected resource in the region preventing and breaking the cycle of homelessness.

Our Values:

  • Treating others with dignity;
  • Building collaborative relationships;
  • Empowering people

Our Core Strategy:

  • Pursuing evidence-based approaches to address the root causes of homelessness.
  • Meeting people where they are by providing essential needs while engaging clients in a transformative process to reach their fullest potential
  • Providing all the resources and support someone needs to prevent and break the cycle of homelessness; an
  • Building strong, collaborative relationships with our clients and partners to provide the best support possible.

*Families in Transition is an Equal Opportunity Employer*

1st shift: $16.00/hr

2nd shift: $16.00/hr + $1.00 shift differential

3rd shift: $16.00/hr + $1.50 shift differential


*Families in Transition is mandating the COVID-19 vaccination upon employment. You must provide proof of FULL vaccination prior to the first day of employment* 


Job Summary: Support Staff will provide direct support, oversight and interventions at the Families in Transition (FIT) emergency shelters and transitional living programs. Great entry level positions for candidates interested in Human Services. Responsibilities include: Completing rounds of assigned properties, supervision of assigned property, providing recovery based supports to participants, video camera observation, inspecting rooms/common areas, encouraging community building and maintaining program stay, providing consistent staff presence for families to access support, addressing conflict or concerns, awareness for building safety, light cleaning, and general kitchen duties.



  • Demonstrate a positive, enthusiastic and motivating presence at all times.
  • Participate in in-service training.
  • Maintain and promote professionalism, in accordance with the Families In Transition’s Employee handbook
  • Perform other duties assigned by the Program Manager or Shift Supervisor
  • Uphold and promote Families in Transition’s mission.
  • Oversight of building activities
  • Ensure safety of participants and property by checking common areas, surrounding property, and each floor
  • Communicate with incoming and outgoing staff of pending issues or activities that have occurred using the communication log
  • Interact with participants in a professional manner; respond to needs of participants as appropriate
  • Assist in conflict resolution between participants and oversight of compliance with program expectations
  • Direct outside agency/business communications, as well as volunteers, as appropriate
  • Respond and manage crisis, which may include collaboration with emergency personnel
  • Janitorial and kitchen duties as assigned as well as oversight of participant cleaning responsibilities, exterior and interior
  • Maintaining building cleanliness at all times
  • Kitchen assistance including but not limited to maintaining logs, serving and portioning food, stocking supplies, washing/sanitizing dishes, and maintaining kitchen cleanliness
  • Daily food and kitchen supply orders, as assigned
  • Order building supplies, as assigned
  • Assist in organization of program supplies
  • Other office duties and data entry, including Homeless Management Information System (HMIS) and Electronic Health Record documentation, as assigned
  • Organization of participant monitors and resource boards
  • Provide recovery supports to residents, as assigned
  • Video camera observation, as assigned
  • Medication supervision (Transitional Living Programs)
  • Facilitate community building activities and interact with residents in order to build community
Job Location:


Date Added: January 13, 2022

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