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Medical Administrative Assistant

Greater Nashua Mental Health

Established in 1920, Greater Nashua Mental Health has as its mission: empowering individuals to lead full and satisfying lives through treatment and support. Our agency provides comprehensive, evidence-based behavioral health services for individuals with mental health and/or substance misuse disorders. We offer a wide array of services in office and community settings, serving adults and children.  As the State-designated Community Mental Health Center for Southern Hillsborough County, we serve everyone who walks in our doors, and no one is ever turned away due to the inability to pay for services.  Without our agency, many of the most vulnerable members of our community would not have access to critically needed behavioral health care.   We believe that by respecting people as they are, we can help them to become all that they wish to be.

Job Summary:

Greater Nashua Mental Health is looking for a full-time Medical Administrative Assistant to join our Medical Services Team. The Medical Administrative Assistant manages incoming phone calls and conveys messages to appropriate medical staff. The Medical Administrative Assistant sets up medical providers' schedules using the Just in Time Scheduling system and ensures that relevant medical documents are available to medical providers to facilitate patient visits. The Medical Administrative Assistant provides administrative support to the medical and nursing staff.


Duties & Responsibilities:

  • Schedules client visits, and coordinates patient access to medical services from the different programs, ensuring that 95% of patients are scheduled within 7 days of post-hospital discharge.
  • Manages appointment cancellations as directed by Medical Support Staff Coordinator and applies principles of the Just in Time scheduling system.
  • Manages incoming phone calls, and documents and conveys messages to appropriate medical or nursing staff and ensures that 90% of voicemails are reviewed and triaged daily.
  • Coordinates document flow, including but not limited to, responses to patients' requests for document completion and obtaining laboratory results or documents from or for providers.
  • Provides administrative support to medical and nursing staff, including processing incoming and interdepartmental mail, and maintaining office supplies inventory.
  • Performs other duties or special projects as required or as assigned by the Medical Support Staff Coordinator or Chief Medical Officer.



  • High School Diploma or GED equivalent required.
  • Proficient in electronic medical records (EMR) systems.
  • Knowledge of Microsoft Office products (Email, Word, EXCEL).
  • Strong customer service skills and ability to de-escalate situations related to potential client dissatisfaction.
  • Strong collaborating skills, and an ability to work effectively both independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Excellent organizational and time management skills.
  • Ability to multitask and be flexible with regard to workload and assignments.
  • Ability to exercise good judgment.


Why Join Us:

We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:


  • Choice of 2 health insurance plans
  • Health Reimbursement Arrangement
  • Health Plan Opt Out Benefit
  • Health Savings Account
  • Flexible Spending Account
  • Dental Insurance
  • Vision Insurance
  • Group Life and AD&D Insurance
  • Short and Long Term Disability
  • Accident & Critical Illness Insurances
  • 403b Retirement Plan with Agency Match
  • Employee Assistance Plan
  • Generous Earned Time Off
  • Paid Extended Sick Time
  • 10 Paid Holidays
  • Bereavement Leave
  • Tuition Reimbursement
  • Supervision towards Clinical Licensure
  • Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
How to Apply:

Apply online by visiting:

Job Location:


Date Added: December 28, 2021

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