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ASL-English Interpreter & Language Access Coordinator

Greater Nashua Mental Health

Established in 1920, Greater Nashua Mental Health has as its mission: empowering individuals to lead full and satisfying lives through treatment and support. Our agency provides comprehensive, evidence-based behavioral health services for individuals with mental health and/or substance misuse disorders. We offer a wide array of services in office and community settings, serving adults and children.  As the State-designated Community Mental Health Center for Southern Hillsborough County, we serve everyone who walks in our doors, and no one is ever turned away due to the inability to pay for services.  Without our agency, many of the most vulnerable members of our community would not have access to critically needed behavioral health care.   We believe that by respecting people as they are, we can help them to become all that they wish to be.

Job Summary:
Greater Nashua Mental Health is looking for a full-time ASL-English Interpreter & Language Access Coordinator to join our team! The ASL-English Interpreter & Language Access Coordinator ensures clients with limited English proficiency have access to care via translation and interpretation services in an efficient and cost-effective manner by coordinating and standardizing processes to improve and enhance the quality of communication. The ASL-English Interpreter & Language Access Coordinator provides direct interpreting to provide communication access between Deaf/Hard of Hearing employees and non-signing employees outside the Deaf & Hard of Hearing Services Team.

Duties & Responsibilities:
• Defines current and ongoing GNMH language access needs for clients and staff.
• Builds and maintains a substantial network of interpretation providers who are able to provide interpretation in accordance with best practices in the field of mental health interpreting, supporting the program's mission to provide culturally and linguistically effective care.  Ensures that freelance interpreters are contracted in a manner with best practices for the interpretation field.
• Tracks the Agency's utilization of interpretation by staff and freelance interpreters for both staff and clients, and continuously monitors for any need to improve accessibility and efficiency. Advises and collaborates with the Senior Leadership Team as appropriate.
• Creates and evaluates current processes and workflows across the Agency to ensure language is not a barrier to access and present solutions when necessary.
• Serves as an instructional resource and advocate for those clients and/or family members who require language services and/or accessibility.
• Performs periodic evaluations of language accessibility for clients and staff including quality metrics and compliance with federal guidelines, in coordination with the Director of Quality and Corporate Compliance.
• Evaluates and maintains systems to support identification of clients that require language access.
• Reviews documentation of client interpreting services for accuracy.
• Coordinates all GNMH programs' language access needs and serves as a liaison with all departments.
• Maintains schedules of staff and contracted interpreters; contacts affected parties in a timely manner when scheduling challenges arise.
• Provides effective English/American Sign Language (ASL) interpretation for staff of GNMH, including internal staff meetings, trainings, orientations and off-site meetings that GNMH staff are required to attend as part of their job duties and any other additional activities that D/HH staff might participate in here at GNMH in accordance with state and federal accessibility laws and guidelines.
• Provides effective English/ASL interpretation for Deaf and Hard of Hearing clients of GNMH, including evaluations by non-signing providers, medical appointments between client and non-signing providers, counseling sessions when determined by the clients' clinical teams, and any other meetings that D/HH clients and their family members may participate in here at GNMH in accordance with state and federal accessibility laws and guidelines.

• Licensed Interpreter in the state of New Hampshire required, national certification preferred.
• Fluency in American Sign Language. 
• Ability to express ideas clearly in ASL and written English.
• In-depth knowledge of Deaf culture. 
• Ability to lead and guide staff.  Flexible, willing to learn, and anticipates the needs of self and staff.
• Strong collaborating skills, and an ability to work effectively both independently and as part of a team.
• Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.

Why Join Us:
We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:

• Choice of 2 health insurance plans
• Health Reimbursement Arrangement
• Health Plan Opt Out Benefit
• Health Savings Account
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• Group Life and AD&D Insurance
• Short and Long Term Disability
• Accident & Critical Illness Insurances
• 403b Retirement Plan with Agency Match
• Employee Assistance Plan
• Generous Earned Time Off
• Paid Extended Sick Time
• 10 Paid Holidays
• Bereavement Leave
• Tuition Reimbursement
• Supervision towards Clinical Licensure
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

How to Apply:

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Date Added: November 23, 2021

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