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NHEP Career Coach

Southern NH Services

Southern New Hampshire Services (SNHS) is a private non-profit organization dedicated to helping people help themselves since 1965. Services are provided to Hillsborough and Rockingham counties and the agency employs over 450 employees.

You are looking for the opportunity to make a difference, find your purpose and love your career. As a part of our team at Southern New Hampshire Services, you’ll be making a direct impact on your community, taking the weight off of the shoulders of your neighbors and creating roadmaps through tough places for those in need. You will be part of real change, seeing lives transformed daily. Find your place with us!


  • We celebrate growth and challenge our team members to develop new skills for career advancement through experiences within our organization.
  • We value a positive, supportive work environment where teamwork is the foundation for accomplishing our mission of Helping People and Changing Lives.
  • We believe every person should be awarded every opportunity to succeed equally and that a diverse, inclusive workplace allows our community to thrive.


All eligible employees receive a comprehensive benefits package including:

  • Access to agency-paid Health, Vision & Dental Insurance
  • Retirement Plan including company contribution
  • Life Insurance
  • Paid agency holidays 

WORK THAT MATTERS.  Want to make a real difference in the lives of single parents striving to create a brighter future for themselves and their children?  The New Hampshire Employment Program (NHEP), a collaboration between Southern NH Services and the Department of Health and Human Services, is looking for a dynamic Career Coach.  Working closely with TANF recipients participating in the New Hampshire Employment Program (NHEP), the Career Coach will provide job search assistance, job readiness instruction and additional employment-focused training using both traditional and technology-based tools. Additionally, the Career Coach will work with participants to explore vocational skills training opportunities, work-based internships, On-the-Job training (OJT) and Apprenticeship opportunities, and so much more- all leading to increased employability and earning potential.  Interested?  Contact Mitch at Southern NH Services today to learn more! 

Positions available in Claremont, Derry, Laconia, Manchester, Nashua and Rochester. 


Bachelor's degree from an approved college or university with a major study in social work, psychology, education, human services, sociology, counseling, behavioral science or a related field. One (1) year of experience as an ECS Trainee or in social work, counseling, family services, education, staff training, employee development, employment counseling, recruitment, or human resources. 


Associate's degree from an approved college or university with a major study in social work, psychology, education, human services, sociology, counseling, behavioral science or a related field. Three (3) years’ experience in, social work, counseling, family services, education, staff training, workforce development, employment counseling, recruitment, or human resources or a combination of education and experience that demonstrates an ability to fulfill the duties of a Career Coach.

  • Delivers group and one-on-one employment counseling to NHEP participants and conducts presentations at orientation sessions to inform NHEP participants of program benefits and responsibilities;
  • Provides NHEP services with a high degree of respect for participants, sensitivity to their circumstances, and in a manner that builds self-esteem and motivation.
  • Maintains the confidentiality of clients and staff in accordance with NHEP and SNHS policy and procedure.
  • Exercises reasonable judgment and appropriately applies NHEP policies and procedures to maximize services to participants.
  • Achieves a minimum TANF Work Participation Rate of 50% at the end of each month, though 55% is the expected performance goal.
  • Interviews, assesses, and evaluates individual aptitudes, interests, abilities, work experiences, education, personality characteristics, and degrees of physical, social, or emotional limitations of NHEP participants to identify individual service needs, strengths, and barriers.
  • Develops and implements an Employability Plan with each NHEP participant and provides subsequent coaching to resolve challenges to successful employment.
  • Applies policies and procedures on the NHEP program as outlined in the Precision Case Management - Field Worker’s Guide, training guides, policy releases, BES Family Assistance Manual and clarifying memos;
  • Authorizes and monitors expenditures of funds for appropriate training and support services that meet the needs of NHEP clients.
  • Develops and maintains relationships with employers, service providers, educational institutions and community organizations to coordinate services to participants, develop employment opportunities, maximize available resources and promote community understanding.
  • Willingness to work creatively with participants to meet their needs and help them resolve challenges to employment.
  • Ability to motivate and energize individuals to work towards employment goals.
  • Ability to evaluate personal characteristics, physical capabilities, education, work background, abilities and interests of clients.
  • Ability to actively engage local employers & community-based organizations in providing work opportunities for adult job seekers.
  • Works with participants to resolve work and program participation issues. Determines individual compliance with NHEP program requirements and, if warranted, imposes sanctions resulting in the reduction of TANF benefits.
  • Documents and maintains timely, accurate case notes and individual case records using New Heights and/or other automated case management system to track individual progress and comply with state and federal regulations and policies.
  • Works collaboratively with other team members in the delivery of employment, training, education, job preparation, barrier resolution and support services while supporting the goals, objectives and team concept of NHEP.
  • Functions as the Job Training & Career Specialist on the NHEP team and develops detailed knowledge of local labor market information, occupational demand, and appropriate training providers, and education programs in the Team’s local market area.
  • Serves as the primary link & facilitator between the local NHEP Team and the local Community Action Program (CAP) services and staff in the service area.
  • Is knowledgeable about eligibility requirements for other SNHS or Community Action Agency workforce development programs such as the Workforce Innovation & Opportunity Act (WIOA) Program as well as other key SNHS and local CAP programs including Fuel Assistance, Head Start, and WIC. Responsible for completing required program referral and application materials (e.g., Fuel Assistance), conducting and/or assisting in needs assessment, cooperating in the WIOA or NHEP Employment Plan process, and completing all other related program processes and paperwork
  • Responsible for meeting all SNHS performance and customer satisfaction standards as they relate to the NHEP customers.
  • Attends statewide meetings and staff training sessions as requested by the Bureau of Employment Supports (BES).
  • Abides with all SNHS & DHHS Safety policies and procedures.
  • Presents a professional and positive image as a representative of SNHS at all times.
  • Performs all other duties as required by appropriate DHHS and SNHS supervisors.
How to Apply:


Salary Range:

$19.11 per hour / 37.5 hour work week

Job Location:

Claremont, Derry, Laconia, Manchester, Nashua, Rochester

Date Added: November 15, 2021

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