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Case Manager - LAUNCH Navigator

Amoskeag Health

Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.

Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.

To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.

We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.

Core Values
We believe in:
• Promoting wellness and empowering patients through education
• Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy
• Providing exceptional, evidence-based and patient-centered care
• Removing barriers so that our patients achieve and maintain their best possible health

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.

The LAUNCH Navigator provides comprehensive case management and care coordination to patients and families with children aged 0-8 served by Amoskeag Health. The LAUNCH Navigator supports the mission of strengthening and preserving families by serving as part of a multi-disciplinary team to integrate case management services into a community health center serving a diverse population and acting as a primary safety-net provider for the Manchester community. The LAUNCH Navigator resides within Amoskeag Health clinics and provides ongoing case management services on-site, in the community, and in the home.

Amoskeag Health requires all employees to show proof of vaccination for both COVID 19 and annual influenza (or show a valid religious, pregnancy, or disability-related reason for not being vaccinated).

Job Relationships:

  • Responsible to the Family and Community Engagement Supervisor.
  • Other relationships: Works closely with LAUNCH Manchester team, medical staff, behavioral health staff, and Community Health Workers to ensure integration of services within the clinic and the community.


  • Responsible for completing Community Collaborations intakes with families of children aged 0-8 served by Amoskeag Health.
  • Develop short-term care plans based on patient-centered goals for individual patients and families addressing risks and priority needs using a strength-based approach focused on the protective factors.
  • Provides ongoing case management, administers relevant screenings and makes external referrals to community agencies when appropriate.
  • Acts as part of a multi-disciplinary team requiring effective and on-going communication and collaboration.
  • Provides care coordination for clients by acting as a liaison between various members of the team and as an advocate for clients with other service providers in the community.
  • Manages a caseload of patients and families.
  • Attends appropriate clinical and community partner meetings related to the needs of families they are working with.
  • Provides crisis services as needed in a primary care community health setting.
  • Documents all client activities appropriately in client records in both internal and external platforms.
  • Attends administrative agency meetings and committee meetings as assigned.
  • Helps manage the distribution of resources and resource materials to families and patients who are clients at Amoskeag Health and enrolled in Community Collaborations programming.
  • Attends seminars and educational programs necessary to gain knowledge and training in selected areas including Strengthening Families and the Five Protective Factors, Your Money, Your Goals, Period of PURPLE Crying and others.
  • Performs administrative duties as assigned and appropriate to the functioning of the department.
  • Other duties as assigned by Family and Community Engagement Supervisor.


  • Able to work in a culturally competent manner with diverse populations as part of a multidisciplinary team in the clinic setting and, in the community at large.
  • Possess a working knowledge of child development and family functioning, specifically as it pertains to early childhood.
  • Strong knowledge of the social service resources and delivery systems in the City of Manchester and the State of New Hampshire.
  • Able to manage time and assigned projects efficiently
  • Able to assess, engage and plan with patients and families to support optimum functioning for families served by Amoskeag Health.
  • Able to complete complex and varied tasks with internal motivation and attention to detail.
  • Able to maintain good communication and positive working relationships with colleagues and others in the community.
  • Function well in a fast-paced environment.
  • Able to operate office equipment.
  • Possess an excellent driving record without any moving violations.
  • Possess strong written, verbal communication and social skills. Works in a collaborative manner with strong organizational, planning and interpersonal skills.
  • Able to interact effectively with people of varied educations, socioeconomic and ethnic backgrounds, skill levels and value systems.


  • Bachelor Degree in Social Work, Human Services, or equivalent qualification is required.
  • Experience:  Two years’ experience in healthcare field.  Must demonstrate knowledge of community resources and the ability to network.  Experience with low-income and multi-cultural populations necessary.
  • Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software and ability to use a variety of patient record platforms.
  • Skills: Ability to work independently and as part of a team. Must possess strong communication skills.
  • Bilingual ability in English and Spanish strongly preferred.
  • Verifiable good driving record and reliable transportation.
  • Background check required.


Salary Range:   Non-exempt (hourly) position, full-time, 40 hours per week. This position is grant funded through 2023.

This is a CATEGORY 1 job (with regard to OSHA):

Reasonably anticipated exposure to blood and body fluids in completing this job.

Educated regarding "Enforcement Policy & Procedures for Occupational Exposure to Tuberculosis", including use of NIOSH approved high efficiency particulate air (HEPA) respirators.

Amoskeag Health requires all employees to show proof of vaccination for both COVID 19 and annual influenza (or show a valid religious, pregnancy, or disability-related reason for not being vaccinated).

Job Location:


Date Added: November 3, 2021

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