Job Listing

Return to Jobs Listing Page.

Chief Operating Officer

Granite State Independent Living

GSIL is a statewide nonprofit organization empowering people with disabilities to live their best lives.  Annually, we serve over 1800 consumers through 18 consumer directed programs and services. That’s what makes us unique.  Consumers are in charge.  We fill the gaps, turning challenges into opportunities, so everyone can live their best life.   As the state’s only Independent Living Center, we pride ourselves in being innovative leaders with a mission to promote quality of life with independence for people with disabilities through advocacy, information, education, support, and transition services.

Reports to:         Chief Executive Officer
Department:      Administration 
FLSA Status:       E2
Supervisory:       Long Term Supports, Community Services, Program Administration, and the REM


General Responsibilities

Reporting to the Chief Executive Officer (CEO), the Chief Operating Officer (COO) is responsible for leading and managing a comprehensive array of services and programs. The COO will lead five directors and 15 program models delivered throughout New Hampshire. She or He will review service models for sustainability and develop new programs as needs emerge. She or he will be responsible for all activities related to licensure, personnel, budgets, and contracts for all programs. The COO will keep the CEO informed of issues and accomplishments of all programs.


The COO will collaborate with her/his peers, the CFO, and directors of human resources, information technology, compliance, development, and project management, while also being responsible for all program planning, organizing, operating, and staffing. She or he will be responsible for the development, implementation, and management of the annual program budget in conjunction with the CFO and CEO. COO will also be required to ensure program compliance with all federal, state, funding, regulations, certifications, and licensure requirements. Finanly, the COO will be responsible for the oversite and implementation of the programmatic strategic plan.



  • Provide effective and inspiring leadership, as well as stewardship by being actively involved in al programs and services. Implement and maintain quality improvement process throughout all programs and service areas, with a keen focus on process improvement. Promote an atmosphere for staff to provide candid feedback and suggestions for process improvement throughout.
  • Lead a high preforming team of directors by continued development, training, and retention.
  • Ensure all programs are operating with a high level of compliance and ethically within the mission and values of GSIL.
  • In collaboration with the CEO, represent GSIL with external partners, including but not limited to, NH DHHS, NH DOE, NH DOT, other governmental agencies, political leaders, community leaders and private organizations.
  • Builds and maintains positive relationships with key leaders and external partners to yield positive results against the organizations strategic plan.
  • In collaboration with the CEO, identifies strategic programmatic merger/acquisition opportunities and coordinates internal and external resources in the evaluation, prioritization, and due diligence of such opportunities.
  • In collaboration with the CEO, identifies, analyzes, and helps facilitate alliances/partnerships to increase value to the organization.
  • Prepare, submit, and ensure compliance with annual programmatic budget in accordance with organizational budget guidelines.
  • Provides on-going performance feedback and conducts annual performance reviews with all direct staff.
  • Works collaboratively with the senior management team to integrate cross-program activities and functions.


Required Qualifications

  • At least ten (10) years in progressive executive level management in the non-profit human services sector with significant experience in Medicaid and community services.
  • Solid educational background including an undergraduate degree and MBA or similar advanced degree in human services or related field.
  • Strong relationship builder and communicator with experience leading diverse work teams, developing an organization-wide strategy for programs excellence, engaging community partners, and partnering with CEO and board of directors.
  • Proven analytical ability, solid financial acuity and demonstrated ability to organize and manage multiple priorities.
  • Significant knowledge of federal and state disability programs and services.
  • Personal experience with disability desirable.
  • Must be able to perform each essential duty safely and satisfactorily, with or without a reasonable accommodation.
  • Conducts other duties as assigned that will increase options for persons living with a disability to live independently in their communities.


Physical/Mental demands

While performing the duties of this position, the individual is regularly required to sit, use a computer, phone, and other office equipment and to move throughout the building and attend outside meetings. Employee may occasionally need to exert up to 10 pounds of force to lift carry, push or otherwise move objects (e.g., files or presentation materials). This position requires the ability to express or exchange ideas by means of the spoken and written word and to convey and receive detailed and important information including financial information. Exceptional judgment and creativity are regularly required to evaluate results and make decisions. Reasonable accommodations will be made available to assist persons with disabilities to perform job responsibilities.



This is an outstanding opportunity to lead a highly effective nonprofit’s program area and partner with the CEO and senior management team. GSIL will offer a competitive compensation package including health, dental, 403b, and time off benefits.


GSIL is an equal opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, material status or sexual orientation, in accordance with federal and state laws.

GSIL is required by federal funding to employ and ensure our board of directors represent those we serve and be persons who self-identify as living with a disability.

Reasonable accommodations will be made available to assist persons with disabilities to perform the essential functions.

How to Apply:

To apply for this position please forward your cover letter and resume to:


Job Location:

Concord, NH

Date Added: October 13, 2021

Signup for the Nonprofit Notes newsletter

Stay up to date on nonprofit news, funding deadlines, job opportunities, and more with the Nonprofit Notes newsletter.


Go to top