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Ophthalmic Technician/Assistant

Amoskeag Health

Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.

Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.

Mission
To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.

Vision
We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.

Core Values
We believe in:
• Promoting wellness and empowering patients through education
• Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy
• Providing exceptional, evidence-based and patient-centered care
• Removing barriers so that our patients achieve and maintain their best possible health

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.


The ophthalmic technician will assist optometrists, optometry students and clinical/clerical staff to facilitate the efficient daily clinic flow of patients. Excellent interpersonal skills, customer service skills, and written/verbal communication skills are required -- multilingual, although not required, is a plus. Job related experience is required. Computer literacy is required.

JOB RELATIONSHIPS:

  1. Responsible to the Director of Optometry.
  2. Other relationships: Works closely with Optometrist, Optometry students, Nurses, Medical

RESPONSIBILITIES AND AUTHORITIES:

 

  • History taking and Patient Assessment: Includes a full medical and ophthalmic patient history with current medications, allergies and review of patient general medical history (surgeries, review of systems), chief complaint and pain
  • Visual field and acuity testing: Distance and Near evaluation, Pinhole
  • Ophthalmic photography and ability to perform OCT testing
  • Tonometry: (preferred but not necessary), Goldmann Applanation, Tonopen Applanation
  • Dilation assessment: including anterior chamber depth assessment and instillation of drops, as needed.
  • General evaluation: including stereo evaluation and color vision examination using Ishihara Color Plates
  • Correctly summarizes and documents what the optometrist says during an examination, including but not limited to, proper charting of the examination: documenting additions to the chief complaint, assessment and recommendations for
  • Able to conduct a basic Visual Acuity (VA) assessment.
  • Collect and document the patient's chief complaint.
  • Verify the patient's ocular and medical health
  • Document any medications patient is
  • Ability to take Fundus photos.

 

In addition, individual must possess this knowledge and these skills and abilities or be able to explain and demonstrate that the individual can perform the primary functions of the job with or without reasonable accommodation using some other combination of skills and abilities and to possess the necessary physical requirements with or without the aid of mechanical devices to safely perform the primary functions of the job.

  1. Physical requirements include ability to extend hand(s) and arm(s) in any direction; pick, pinch, type or otherwise work primarily with fingers; stand for sustained periods of time and move about on foot to accomplish tasks, raise objects from a lower to a higher position or move objects horizontally from position to position; apply pressure to an object with fingertips; sustain substantial movement of wrists, hands and/or fingertips.
  2. Ability to express or exchange ideas by means of the spoken word.
  1. Ability to receive detailed information through oral communication and make fine discrimination in sound.

 

  1. Ability to interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; to work with frequent interruptions and to respond appropriately to unexpected situations. Excellent listening skills.
  2. Ability to exert up to twenty (20) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, punch, pull, or otherwise move objects. Primary functions involve sitting, as well as stooping, kneeling, crouching, and reaching; walking, particularly for long distances, and standing for sustained periods of time.
  3. Visual acuity sufficient for work which deals largely with visual inspection involving small anatomical or physiological details as well as the whole patient, preparing and analyzing data and figures, accounting, computer terminal operation, extensive reading, and visual inspection involving small parts/defects.
  4. Excellent written, verbal communication and social skills.
  5. Ability to endure periods of heavy workload or excessive stress.
  6. Ability to wear equipment such as safety glasses, gowns, etc.
  7. Knowledge of data base and spreadsheet software systems. Computer skills preferred and basic financial skills, as well as analytical skills for trend and situational analysis desired.
  8. Ability to transport self to meetings, event and affiliated vendors.
  9. Not substantially exposed to adverse environmental conditions.
  10. Based on the mental requirements of the position, please check below the ADA statement that best fits the position. Choose ONLY ONE from below:

 

  • Requires the ability to understand and follow simple instructions and to use simple equipment involving few decisions.
  • Requires the ability to perform repetitive or routine duties working from detailed instructions and understand procedures. Requires the making of minor decisions.
  • Requires the ability to plan and perform diversified duties requiring an extensive knowledge of a particular field and the use of a wide range of procedures. Involves the exercise of judgment in the analysis of facts and conditions regarding individual problems or transactions to determine what actions should be taken within the limits of standard practice.
  • Requires the ability to plan and perform a wide variety of duties requiring general knowledge of policies and procedures. Requires considerable judgment to work independently toward general results, devising methods, modifying or adapting standard procedures to meet different conditions, making decisions based on precedent and policy.
  • Requires the ability to plan and perform difficult work where only general methods are available. Involves highly technical or involved projects, presenting new or constantly changing problems.  Requires outstanding judgment and initiative in dealing with complex factors not easily evaluated, also making decisions for which there is little precedent.
  • Requires the ability to plan and perform complex work that involves new or constantly changing problems where there is little accepted method or procedure. Involves participation in the formulation and carrying out of policies, objectives and programs for major divisions or functions.  Considerable ingenuity and exceptional judgment required to deal with factors not easily evaluated, interpret results and make decisions carrying a great deal of responsibility.  Direct and coordinate the work of subordinate supervision in order to attain objectives.

 

 

  • Administer: Visual Field (VF) test, OCT testing and visual acuity assessment.
  • Conduct insurance verification
  • Perform measurements and fit patients for glasses
  • Place orders for glasses with various frames and lens vendors
  • Conduct patient outreach to improve and increase Optometry-related quality initiatives
  • Appropriately and accurately enter orders in the EMR for billing insurance purposes
  • Other duties as assigned by

 

Education/Training:  

  1. High School Diploma and State License/ Certification required.
  2. Bilingual English/Spanish
  3. Good comfort level with computer systems

             1-3 years of ophthalmic technician experience preferred.
 

Non-exempt position

This is a Category 1 job (with regard to OSHA):

Reasonably anticipated exposure to blood and body fluids in completing this job.

Educated regarding "Enforcement Policy & Procedures for Occupational Exposure to Tuberculosis", including use of NIOSH approved high efficiency particulate air (HEPA) respirators.

Job Location:

Manchester

Date Added: September 21, 2021

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