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Case Manager - Local Care Management

Amoskeag Health

Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.

Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.

Mission
To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.

Vision
We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.

Core Values
We believe in:
• Promoting wellness and empowering patients through education
• Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy
• Providing exceptional, evidence-based and patient-centered care
• Removing barriers so that our patients achieve and maintain their best possible health

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.


The Case Manager for Local Care Management will do outreach to at-risk patients, conduct an initial assessment, enroll eligible patients in the Local Care Management program, and work with the patient to identify an initial care plan. The person in this position works as part of a multi-disciplinary team to integrate case management services into a community health center serving a diverse population and acting as a primary safety-net provider for the Manchester community. Many job duties of this 40-hour position will be conducted by telephone and computer and the successful candidate will be eligible for a mix of flexible remote and on-site hours.

Amoskeag Health provides care to a diverse patient population and serves as a primary safety-net provider for the Manchester community. We celebrate the diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that we see in our patients and employees.

Requirements:

Knowledge, Skills and Abilities:

  • Able to work in a culturally competent manner with diverse populations as part of a multidisciplinary team in the clinic setting and, in the community at large.
  • Possess a working knowledge of child development and family functioning.
  • Strong knowledge of the social service resources and delivery systems in the City of Manchester and the State of New Hampshire.
  • Able to manage time and assigned projects efficiently
  • Able to assess, engage and plan with patients and families to support optimum functioning for families served by Amoskeag Health.
  • Able to complete complex and varied tasks with internal motivation and attention to detail.
  • Able to maintain good communication and positive working relationships with colleagues and others in the community.
  • Function well in a fast-paced environment.
  • Able to operate office equipment.
  • Possess an excellent driving record without any moving violations.
  • Possess strong written, verbal communication and social skills. Works in a collaborative manner with strong organizational, planning and interpersonal skills.
  • Able to interact effectively with people of varied educations, socioeconomic and ethnic backgrounds, skill levels and value systems.
  • In addition, individual must possess this knowledge and these skills and abilities or be able to explain and demonstrate that the individual can perform the primary functions of the job with or without reasonable accommodation using some other combination of skills and abilities and to posses the necessary physical requirements with or without the aid of mechanical devices to safely perform the primary functions of the job.
    • Physical requirements include ability to extend hand(s) and arm(s) in any direction; pick, pinch, type or otherwise work primarily with fingers; stand for sustained periods of time and move about on foot to accomplish tasks, raise objects from a lower to a higher position or move objects horizontally from position to position; apply pressure to an object with fingertips; sustain substantial movement of wrists, hands and/or fingertips.
    • Ability to express or exchange ideas by means of the spoken word.
    • Ability to receive detailed information through oral communication and make fine discrimination in sound.
    • Ability to interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; to work with frequent interruptions and to respond appropriately to unexpected situations. Excellent listening skills.
    • Ability to exert up to twenty (20) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, punch, pull, or otherwise move objects. Primary functions involve sitting, as well as stooping, kneeling, crouching, and reaching; walking, particularly for long distances, and standing for sustained periods of time.
    • Visual acuity sufficient for work which deals largely with visual inspection involving small anatomical or physiological details as well as the whole patient, preparing and analyzing data and figures, accounting, computer terminal operation, extensive reading, and visual inspection involving small parts/defects.  
    • Excellent written, verbal communication and social skills. 
    • Ability to endure periods of heavy workload or excessive stress.
    • Ability to transport self to meetings, event and affiliated vendors.
    • Not substantially exposed to adverse environmental conditions.
    • Based on the mental requirements of the position, the following ADA statement best fits the position. 
      • Requires the ability to plan and perform diversified duties requiring an extensive knowledge of a particular field and the use of a wide range of procedures.  Involves the exercise of judgment in the analysis of facts and conditions regarding individual problems or transactions to determine what actions should be taken within the limits of standard practice.

Qualifications:

Education/Training:  

  • Bachelor Degree in Social Work or equivalent qualification
  • Experience:  Two years’ experience in healthcare field.  Must demonstrate knowledge of community resources and the ability to network.  Experience with low-income and multi-cultural populations necessary.
  • Computer Skills: Knowledge of Microsoft Office products and the technical acuity to learn and master other technology solutions, including an EMR. 
  • Skills: Ability to work independently. 
  • Bilingual ability in English and Spanish strongly preferred.
  • Verifiable good driving record and reliable transportation
  • Background check
Job Location:

Manchester

Date Added: September 2, 2021

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