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Director of Supportive Services

Twin Pines Housing Trust

Twin Pines Housing is a 501(c)(3) nonprofit formed in 1990 to develop, own and manage affordable housing in the Upper Valley region of New Hampshire and Vermont.  Twin Pines Housing currently houses over 1,000 people and owns 521 rental units at 24 sites in Enfield, Hanover and Lebanon, NH and in Hartford, South Royalton and Woodstock, VT. Twin Pines Housing also has 56 shared-equity homeownership properties that are permanently affordable.   

Twin Pines Housing has an active development pipeline including a new 18- unit complex being constructed in Hanover, NH.  Several additional new construction projects are under consideration, along with the refinancing of several older low-income housing tax credit (LIHTC) properties.  

General duties:

  • Supervise staff and manage supportive services department
  • Provide support to households in TPH’s portfolio
  • Coordinate integrated efforts of TPH and community partner agencies


  • Supervise supportive services staff
  • Work closely with Property Management team
  • Address lease violations
  • Address resident conflicts
  • Assist tenants with completion of required TPH paperwork
  • Coordinate support for any TPH resident seeking resource connection or support
  • Provide information and referral assistance to area agencies
  • Advocate for client, when appropriate
  • Oversee program development and management

Other tasks:

  • Prepare resident newsletter
  • Prepare property welcome packets
  • Oversee TPH’s permanent housing program for the homeless
  • Work with referring agencies to develop service plan goals
  • Plan and facilitate monthly case manager meetings and monthly resident meetings
  • Plan and carry out monthly support to residents, through meetings or other means
  • Work with property manager to arrange emergency resident meetings when requested
  • Complete all necessary client- or program-related documentation in a timely manner, including, but not limited to the following: data input for HMIS, Point-in-Time Survey and the Annual Performance Report

Preferred qualifications:              

  • Bachelors degree required. Masters preferred in social work or related field
  • Two years experience working with families in crisis
  • Familiarity with Microsoft Office Suite

Additional skills:

  • Strong commitment to helping families in crisis
  • Ability to be a strong advocate simultaneously for the client and the agency
  • Ability to work well in teams within the agency and within the community
  • Good organizational skills
  • Own transportation, valid driver’s license, and auto insurance.
  • Good sense of humor.

Status:  The Director of Supportive Services is a regular, fulltime, salaried and exempt position.

Supervision:  The position is supervised by the Director of Property Management

How to Apply:

Please email resume and cover letter to

Job Location:

White River Junction, VT

Date Added: August 31, 2021

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