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Clinical Coordinator, Behavioral Health

Amoskeag Health

Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.

Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.

To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.

We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.

Core Values
We believe in:
• Promoting wellness and empowering patients through education
• Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy
• Providing exceptional, evidence-based and patient-centered care
• Removing barriers so that our patients achieve and maintain their best possible health

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.

The Clinical Coordinator is responsible for the quality assurance of the services and clinical documentation generated by the team of behavioral health consultants and case managers at Amoskeag Health. The Coordinator will support staff through clinical supervision, review of clinical documentation (including chart notes, visit summaries, treatment plans, and care plans), and serve as a consultant for case review and support.

This position could be fully remote or part of a job share. 


  1. Provides oversight and individual and group clinical supervision on a regularly scheduled basis to the members of the Behavioral Health, SUD and Social Service Department to support their provision of evidence-based behavioral health services. This will include the review of
    • Mental Health Assessments
    • Clinical Notes and medical chart documentation
    • Treatment plans
  2. Ensures departmental clinical documentation meets regulatory and compliance standards.
  3. Audits medical records to ensure compliance with coding standards. Contributes to the peer review process.
  4. Reviews and signs off on clinical documentation of unlicensed staff, including notes and care plans.
  5. Develops written policies and procedures which support quality and consistency in behavioral health and social service clinical documentation.
  6. Maintains knowledge of New Hampshire’s behavioral health, SUD, integrated care and FQHC documentation and coding.
  7. Develops and maintains expertise in 42 CFR Part 2 rules and regulations related to recordkeeping and sharing of clinical documentation.
  8. Assists in the development and implementation of monitoring activities necessary to ensure ongoing compliance with appropriate recordkeeping.
  9. Presents findings and feedback to staff in a positive, helpful manner and provides education and or guidance to improve documentation procedures, promote staff’s understanding of clinical documentation deficiencies, and ways to improve performance.
  10. Analyzes and reports on findings and trends to include recommendations for process improvements.
  11. Participates in case conferences, consultations and other Amoskeag Health meetings as directed.  If absent, responsible for reading minutes of meetings and signing the documentation.
  12. Attends seminars and educational programs necessary to gain knowledge and training in selected areas.
  13. Remains current on and adherent to all company policies, assigned trainings and/or certification requirements.
  14. Assists with activities during audit and accreditation reviews as necessary. Assures staff compliance with organization’s obligations under HIPAA, HRSA, DHHS, Medicaid and other state and federal entities.
  15. Performs administrative duties as assigned and appropriate to the functioning of the department.

Essential Duties and Responsibilities:

In addition, the individual must possess this knowledge and these skills and abilities or be able to explain and demonstrate that the individual can perform the primary functions of the job with or without reasonable accommodation using some other combination of skills and abilities and to possess the necessary physical requirements with or without the aid of mechanical devices to safely perform the primary functions of the job.

  1. Demonstrated ability to manage time and assigned projects effectively.
  2. Excellent interpersonal and communications skills with the ability to cultivate professional, supervisory and mentoring relationships.
  3. Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment. Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
  4. Ability to express or exchange ideas by means of the spoken word, the ability to write well and make clear, concise verbal presentations and written reports, ability to receive detailed information through oral communication and make fine discrimination in sound.
  5. Knowledge of Microsoft Office products and the technical acuity to learn and master other technology solutions, including an EMR.
  6. Physical requirements include ability to extend hand(s) and arm(s) in any direction; pick, pinch, type or otherwise work primarily with fingers; stand for sustained periods of time and move about on foot to accomplish tasks; raise objects from a lower to a higher position or move objects horizontally from position to position; apply pressure to an object with fingertips; sustain substantial movement of wrists, hands and/or fingertips.
  7. Ability to exert up to twenty (20) pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, punch, pull, or otherwise move objects.  Primary functions involve sitting, as well as stooping, kneeling, crouching, and reaching; walking, particularly for long distances, and standing for sustained periods of time.
  8. Visual acuity sufficient for work which deals largely with preparing and analyzing data and figures, accounting, computer terminal operation, extensive reading, and visual perception involving small parts/defects.
  9. Not substantially exposed to adverse environmental conditions.
  10. Based on the mental requirements of the position, the ADA statement that best fits the position is:

Requires the ability to plan and perform a wide variety of duties requiring general knowledge of policies and procedures.  Requires considerable judgment to work independently toward general results, devising methods, modifying or adapting standard procedures to meet different conditions, making decisions based on precedent and policy. 

  1. Education/Training: Master’s Degree in Social Work, Mental Health, Counseling/Psychology or related field from an accredited graduate school.
  2. Required Licensure: Maintains New Hampshire licensure required for clinical supervision of staff and interns. Eligibility for the NH Board of Mental Health Approved Supervisor list preferred.
  3. Experience:  Five years of experience as a behavioral health provider. 
  4. Ability to work independently.
  5. Experience within an integrated primary care-behavioral health or PCMH setting is highly valued.
  6. Knowledge of behavioral health billing and coding, managed care principles, and third-party payer guidelines is essential.
  7. Ability to maintain a non-judgmental disposition and effectively communicate with staff.
  8. Maintain an awareness of and sensitivity to the cultural diversity of the population employed and served by Amoskeag Health.
Job Location:

Manchester (remote or job share)

Date Added: July 14, 2021

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