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Recovery Support Navigator

Amoskeag Health

Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.

Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.

To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.

We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.

Core Values
We believe in:
• Promoting wellness and empowering patients through education
• Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy
• Providing exceptional, evidence-based and patient-centered care
• Removing barriers so that our patients achieve and maintain their best possible health

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.

  • Description

    • Create and/or enhance existing person/family-centered care plans that identify the patient’s goals, objectives, strengths and preferred involvement of natural supports as well as coordination with internal and external providers.
    • Assess the patient’s and family’s needs on a continual basis throughout the course of treatment.
    • Assist with scheduling and completing all internal and external provider appointments.
    • Work with patient to identify and meet needs impacting social determinants of health, including housing, food, clothing, transportation, employment and academic needs.
    • Interact with other team members to provide comprehensive and timely assistance in resolving issues that are barriers.
    • Coordinate with internal and external providers to ensure a holistic approach to care that considers all areas of an individual’s life, including the individual’s wants, goals, and treatment interventions.
    • Document services in the electronic health record according to Amoskeag Health procedures in a timely manner.
    • Contact patients at least two times per month; maintaining a caseload of 20-30 individuals in service.
    • Develop and maintain collaborative working relationships with internal and external referral resources including, but not limited to: schools, mental health clinics, substance use treatment providers, DCYF, inpatient psychiatric and substance use facilities, justice staff, inpatient acute care hospitals and hospital outpatient clinics and other community/regional supports.
    • Assist the patient in developing and/or strengthening natural supports who will participate in care coordination activities.
    • Assist with data collection and reporting.
    • Establish positive and supportive relationships with patients while applying appropriate boundaries.
    • Effectively work with target populations from diverse backgrounds and assist in removing barriers to services.
    • Help maintain a list of community resources for successful external referrals.
    • Maintain confidentiality of information concerning consumers and family members.
    • Work with Prenatal Team, MAT team, supervisor, and interpreters to identify language and low-literacy materials to use with patients to provide information and resources to better manage their health condition(s).
    • Assess potential resources to provide education to patients such as: Pamphlets, videos, posters, classes, one on one education and share with Prenatal and MAT Team for consensus and planning.
    • Prepare and update Perinatal SUD intake packets as needed.
    • Build and maintain relationships with community organizations to exchange information and recruit potential Patients.
    • Assist with set up and participate in community meetings and events to provide education
  • Requirements

    • Warm and nurturing demeanor
    • High School Diploma or GED; preference is given to those who have some college coursework in social work, psychology, criminal justice or related human services field
    • 2 years’ experience in behavioral health care, working with individuals with severe persistent mental illness and/or substance use disorders
    • Strong knowledge of community providers and resources to include behavioral and physical health care, housing, transportation, employment/academic supports and other social service agencies 
    • Verifiable good driving record and reliable transportation
    • Background check
    • Bilingual/bicultural preferred (Arabic, Nepali, Spanish)
  • The Recovery Support Navigator will be a member of the Substance Use Disorder team at Amoskeag Health. This 30-hour per week position's primary role will be to support pregnant and parenting patients who experience Substance Use Disorder and are working towards sobriety. The Navigator will work with Amoskeag Health staff and with other community organizations to connect patients with community resources, outreach to new and existing patients in the community or their homes, identify barriers to patients’ maintaining sobriety, and provide emotional and material support when needed.

    Applicants from diverse backgrounds and/or with lived experience with substance use disorder are desirable. Training will be provided. This position is supported by a workforce development grant focused on strengthening the NH workforce that is working with people experiencing substance use disorder. It includes classroom/online instruction and on-the-job training leading to a college certification, stipends to defray the cost of training program participation (including tuition, books, and fees), and one-on-one mentorship.

    Additional Information

    • Hours Per Week: 30

How to Apply:

6104277:Career Search (


Job Location:


Date Added: July 14, 2021

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