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Staff Educator for Information Systems

Amoskeag Health

Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.

Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.

Mission
To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.

Vision
We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.

Core Values
We believe in:
• Promoting wellness and empowering patients through education
• Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy
• Providing exceptional, evidence-based and patient-centered care
• Removing barriers so that our patients achieve and maintain their best possible health

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.


Reporting to the Director of Quality, Education and Compliance, the Information Systems Staff Educator is responsible for designing, teaching, and evaluating and executing educational programs for all levels or professional, technical, and ancillary staff in a variety of health center department for most of our Information Systems. These systems include our software for EMR (Electronic Medical Record)- currently GE Centricity/AthenaPractice, our PM (Practice Management System for patient scheduling and registration)- currently GE Centricity/AthenaPractice, and may include other software such as use of Health Stream (our staff education system), Kronos (our timekeeping & human resources system), Datix/WeCare (our event/occurrence tracking system), our SharePoint site, our patient portal (currently Kryptiq), and other software used regularly by staff, such as patient engagement software.  This is full-time, 40 hours/week position.

Responsibilities & Authorities: 

  1. Primary Education Functions:
    1. Programs include the orientation of new employees, in-service education relevant to the setting, and continuing education offerings which are expected to maintain and/improve competency and work performance.
    2. Establish and maintain a system of information systems education for Amoskeag Health staff, to include educational materials such as videos and handouts
    3. Develop individual and group education classes, to include staff in-services. Assist other disciplines to do basic information systems education within their particular areas of interest and expertise.
    4. Collaborates closely with managers and human resources to ensure any knowledge deficit issues or performance issues are resolved as relates to these areas of responsibility.  
    5. The Information Systems Staff Educator participates in performance improvement activities. Assesses data relevant to the learner’s progress, and interprets the appropriate information necessary to develop group and individual learning plans.
    6. The Information Systems Staff Educator is a subject matter expert with abilities to foster the development of the staff that she/he guides. This individual will be responsible to assess the educational needs of the staff on an on-going basis and to serve as a resource/coach for the leadership team.

 

  1. This individual may be asked to participate in various committees to look at issues impacted by staff that may need training to achieve better outcomes (such as Quality Improvement) or committees looking at our Information Systems, particularly when we are considering replacing one of the systems.
  2. Provide clear written and oral communication to employees.
  3. Assure staff are trained to maintain accurate, timely documentation in the patient’s electronic health record of patient contacts, case planning, and patient’s plan of care. All documentation in a patient’s record to be easily understood by anyone who may need to access the medical record.
  4. Maintain records of individual staff attendance at in-house education and at outside seminars. Provide yearly summary of education to Senior Management and copy of education record to individual staff.
  5. Attend and participate in other Amoskeag Health meetings as directed. If absent, responsible for reading minutes of meetings and signing the documentation.
  6. Present mandatory safety-related in-services as designated by Senior Management.
  7. Maintain licensure for current RN status by ongoing professional education.
  8. Sensitivity to cultural diversity of population being served.
  9. Other responsibilities as assigned by supervisor.
Job Location:

Manchester

Date Added: July 9, 2021

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