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Support Specialist, Emergency Services

Greater Nashua Mental Health

Established in 1920, Greater Nashua Mental Health has as its mission: empowering individuals to lead full and satisfying lives through treatment and support. Our agency provides comprehensive, evidence-based behavioral health services for individuals with mental health and/or substance misuse disorders. We offer a wide array of services in office and community settings, serving adults and children.  As the State-designated Community Mental Health Center for Southern Hillsborough County, we serve everyone who walks in our doors, and no one is ever turned away due to the inability to pay for services.  Without our agency, many of the most vulnerable members of our community would not have access to critically needed behavioral health care.   We believe that by respecting people as they are, we can help them to become all that they wish to be.

Job Summary:
Greater Nashua Mental Health (GNMH) is looking for a full-time Support Specialist to join our team! The Support Specialist manages reception areas and related administrative functions which include, but are not limited to; client registration, management of clinician and per diem staff schedules, and completing reports. The Support Specialist will assist both clients and GNMH providers in determining optimal medical financial assistance eligibility and facilitates application process.

Duties & Responsibilities:
• Greets clients and confirms and/or updates all demographic and insurance information and collects any copayments and/or payments due.
• Answers and screens all incoming phone calls and directs callers to the appropriate staff member.
• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
• Maintains knowledge of state and federal programs, and conducts or attends financial counseling training for GNMH staff.
• Counsels and assesses eligibility of uninsured and underinsured clients for State and Federal financial assistance programs and GMMH charity care.
• Attends clinical team meetings and works with clinicians and case managers to limit lapses in client insurance coverages and ensure services received are ordered and covered.
• Attends Revenue Cycle trainings and meetings. Helps resolve billing needs in terms of processing claims and identifying errors in need of correction.

• High School Diploma or GED equivalent.
• 1-2 years of experience working in a medical office setting, preferably mental health.
• Knowledge of State of NH medical financial assistance programs.
• Strong collaborating skills and an ability to work effectively both independently and as part of a team.
• Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.

Our agency is a team of talented and dedicated professionals who are passionate about helping the community and each other! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits. Apply today!

How to Apply:

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Date Added: June 3, 2021

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