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Impact Director

City Year NH

City Year partners with schools to create learning environments where all students can build on their strengths, persevere through challenges and thrive. Diverse teams of City Year AmeriCorps members serve in schools full time as student success coaches. They help students cultivate social, emotional and academic skills, whether that’s mastering fractions or learning to work in teams—skills that are important in school and in life. Through their work in schools and communities, City Year AmeriCorps members make a difference in the lives of students they serve while also acquiring valuable skills that prepare them to become the next generation of civically engaged leaders.

City Year is among the nation’s fastest-growing nonprofit social enterprises. The organization’s 900 staff and 3,000 AmeriCorps members work and serve in 29 communities across the country. We’re located in Boston (where City Year was founded in 1988 and is headquartered), Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa and Washington, D.C. City Year also has international affiliates in South Africa and the United Kingdom.

A proud member of the AmeriCorps national service network, City Year is supported by the Corporation for National and Community Service, local school districts and private philanthropy from corporations, foundations and individuals. City Year has earned Charity Navigator’s highest rating since 2003, certifying our commitment to accountability, transparency and responsible fiscal management. Less than 1% of rated organizations have received this distinction for 16 consecutive years, placing City Year among the most trustworthy nonprofits in America. Learn more at, City Year’s Facebook page, on Twitter, and LinkedIn.

City Year New Hampshire (CYNH) is seeking an Impact Director (ID), who is responsible for the overall management of day-to-day programmatic operations, and overall achievement of service outcomes. Reporting to the Executive Director (ED), the ID supervises a portfolio of six Impact Managers who directly manage approximately 50-60 AmeriCorps members to meet their service goals and have a rewarding year of service as well as the Director, Evaluation & Learning.

Strong management skills and a track-record of successfully managing others to achieve goals is imperative to be successful in this role. The ID oversees and fosters opportunities for AmeriCorps member development, ensures strong service impact in each of CYNH’s schools, and coaches Impact Managers to achieve all site, team, and school related goals. Specifically, they will ensure the right conditions and resources are in place for City Year AmeriCorps members to deliver attendance, behavior, and course performance interventions for off-track students. The ID will also partner with the ED to drive strategy to promote the long-term sustainability of the site, fostering strategic relationships at the schoolhouse and community level.


Impact Manager Management

  • Develop, manage, and coach six Impact Managers through daily contact, site visits to schools, weekly check-ins, beginning-of-year goal setting and planning, mid-year and end-of-year performance reviews, and professional development opportunities.
  • Hold Impact Managers and school service teams accountable to meeting monthly, quarterly, and annual Impact goals and administrative deadlines.
  • Facilitate best practice sharing across teams.
  • Support and work with Impact Managers to ensure that AmeriCorps members are in AmeriCorps compliance.
  • Support Impact Managers in overall professional development including career planning and seeking out learning opportunities in City Year, and externally.

Service Impact

  • In partnership with Impact Managers, implement CYNH’s Observation and Coaching (O&C) model to support the WSWC practices and overall AmeriCorps member efficacy in their work with students.
  • With the Director, Learning & Evaluation and Impact Coach (IC), track Impact Manager’s data deliverables, teams' progress and general service impact.
  • Work with Impact Managers to ensure quality of day-to-day service implementation.
  • Support Impact Manager in placing AmeriCorps members in classrooms and troubleshooting any partner teacher issues that may arise.
  • Ensure high safety standards are met for all in-school, after-school, and out-of-school activities where City Year is the lead partner, or is working in partnership with the schools, district, or other community partner.

Relationship Management

  • Build and maintain relationships with principals and school liaisons and serve as supervisory contact.
  • Facilitate annual/bi-annual partnership meetings with principals, key teacher partners and district leaders.
  • Ensure Impact Managers are building strong relationships with school site stakeholders.
  • Establish presence during any City Year and/or school crises.
  • With Impact Managers, co-create and oversee schoolhouse engagement strategy.
  • Build and maintain strategic and strong partnerships and community partners such as 21st Century, GEAR UP. FIRST and Center for New Americans. 
  • In partnership with the COS and ED, identify barriers to service implementation, at the school and district levels, and support in trouble-shooting solutions.

Corps Member Management

  • Oversee the overall leadership development and service of a cohort of approximately 50-60 AmeriCorps members.
  • Serve as site point for all Impact and ACM Operations including, but not limited to: on-boarding and off-boarding AmeriCorps members, ACM uniform distribution and management, distribution and management of ACM technology, setting up ACM school log-ins and access to school systems, etc.
  • Support and maintain site’s adherence to standards, national programmatic baselines, and AmeriCorps compliance measures.
  • Meet site retention goal.
  • Meet as needed with Impact Managers and AmeriCorps members regarding team management, accountability, and standards issues, and manage disciplinary action regarding AmeriCorps members.
  • Communicate with Impact Managers regarding AmeriCorps member development needs.
  • Provide overall support for all AmeriCorps member training sessions.

Observation, Coaching, Training and Development

  • Manage and oversee the Director, Learning & Evaluation and CYNH’s Learning and Development, Evaluation, and Observation & Coaching work.
  • Ensure student-level impact by supporting ACM Observation and Coaching at all schools.
  • At the end of each cycle, request training topics and audiences to be incorporated into scope and sequence to the Learning Department.
  • In collaboration with the Director, Learning & Evaluation, create and implement a plan to equip AmeriCorps members with the knowledge and skills necessary to improve interventions in Social-Emotional and Academic Development (SEAD)
  • Design and/or facilitate as site-level, portfolio-level, and/or team-level training as needed.

Compliance with Government and Grant Obligations

  • Ensure Impact staff achieves AmeriCorps compliance goals.
  • Progress monitor towards AmeriCorps goals.
  • Complete site progress-monitoring reports.
  • In collaboration with site leadership, lead on securing and maintaining Community Block Development Grant funding.
  • Co-own communication and relationship-development with state commission along with ED & COS.
  • Work with Headquarters for site yearly audit.
  • Work with Headquarters on background-check compliance, e-grant enrollments/exits compliance, and other state requirements.

Participation in Organizational Initiatives

  • Participate in both individual and site-wide learning opportunities centered on Diversity, Belonging, Equity, and Inclusion (DBIE) practices.
  • Contribute to Impact Department operations by leading on short-term and/or annual projects to improve overall service impact and/or ACM experience. 
  • Partner with CYNH’s departments and staff through applicant interview process, stakeholder engagement, event, and service day participation and cross-departmental committees as needed to ensure site-wide goals are met.
  • Assist with Martin Luther King Day, Opening Day, Annual Gala, Graduation, and other side-wide designated events.
  • Attend overnight events including retreats, and other local and national events.

Site Leadership

  • Serve on the site leadership team and help to advance organizational priorities and long-term impact plan.
  • Collaborate with Headquarters staff to help advance City Year mission and vision.
  • Represent CYNH at various community events and events when and as appropriate.
How to Apply:


Compensation and Benefits

Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. 

Employment is contingent upon completion of all satisfactory background checks, verification of your eligibility to work in the United States, and any other documentation that may be required. Your employment with City Year is at will and either party may terminate the employment relationship at any time and for any reason, with or without cause or notice.

City Year’s core values include advancing diversity, social justice for all, and inclusive environments where everyone can thrive. We aspire to become an antiracist organization, to support the holistic growth and development of our AmeriCorps members, and to promote educational equity for all students. We work each day, in partnership with schools and communities, to ensure that people of all identities feel welcome, valued, empowered and engaged.

As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

City Year encourages people from underrepresented backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC); those who are first in their family to attend college; adults without a college degree; LGBTQIA+ community; and people from low-income backgrounds.

Salary Range:


Job Location:


Date Added: June 1, 2021

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