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Director of Programs

Concord Coalition to End Homelessness

The Concord Coalition to End Homelessness (CCEH) is a non-profit organization, formed in 2008, that works to eliminate the causes of homelessness in the greater Concord, NH community.  CCEH operates four main programs: (1) “Housing First Concord,” which provides permanent supportive housing to chronically homeless individuals; (2) the Concord Homeless Resource Center; (3) The Emergency Winter Shelter which operates December thru March; and (4) Green Street Apartments. CCEH is also the lead entity implementing Concord’s Plan to End Homelessness, working to bring together the community stakeholders and resources for solutions to end homelessness to Concord.  

Job Summary 

The Director of Programs is responsible for overseeing the direct-service programs of the Concord Coalition to End Homelessness, ensuring that they are: well-integrated with each other; adhering to evidence-based best practices; and collecting relevant, accurate data. These programs are currently  

 (1) the Homeless Resource Center, (2) the Emergency Winter Shelter, and (3) our Permanent Supportive Housing programs (Scattered-site “Housing First Concord” program and Green Street Apartments.)   

The Director of Programs is also responsible for creating data reports on program usage for various audiences that are relevant and easy to understand. 

The Director of Programs also serves as the public face of CCEH's direct service programs.   


Essential Functions: 

Resource Center:  

Supervise the Resource Center Director, providing feedback, support and periodic evaluations to ensure they successfully manage case management staff, volunteers, and all aspects of the program. 

Prepare and analyze statistical reports on Resource Center use as requested for various audiences, including the staff, Board, funding agencies, and the general public 

Emergency Winter Shelter: 

Oversee and supervise the Winter Shelter Director, providing feedback, support and periodic evaluations to ensure that they successfully manage overnight shelter staff and all aspects of the program. 

Prepare and analyze statistical reports on Winter Shelter participants as requested for various audiences, including the staff, Board, funding agencies, and the general public 


Housing First Concord: 

Oversee day to day operations of Housing First Concord program and ensure compliance with all program requirements, including proper documentation of client eligibility and services as required by funding sources, including HUD and the State of NH Bureau of Housing Supports 

Supervise the Housing Stability Specialist; provide feedback, support and evaluations 

Prepare and analyze statistical reports on Housing First Concord participants as requested for various audiences, including the staff, Board, funding agencies, and the general public 

Green Street Residences: 

Oversee and supervise the Resource Center Director’s coordination of on-going supportive services to the residents and referrals to the waitlist, including compliance with any funding agency requirements 

Prepare and analyze statistical reports on Green Street residents as requested for various audiences, including the staff, Board, funding agencies, and the general public 


Minimum Qualifications 

  1. Master’s Degree in related field or equivalent experience.   

  1. Three years’ experience in program management in a related field.  

  1. Strong computer, database and social media skills. 

  1. NH Driver’s License and reliable transportation. 

  1. Commitment to supporting equity and diversity in the workplace.  


Core Competencies 

  • Managing Mission and Goals:  Demonstrates understanding and support of the mission and vision of the Concord Coalition to End Homelessness; talks and conceptualizes beyond the here and now to a larger sense of purpose; is optimistic; helps others own the CCEH mission and vision. 

  • Integrity and Trust:  Is widely trusted; practices direct, honest, and transparent communications; maintains confidentiality; admits mistakes; responds to situations with consistency and reliability; is authentic. 

  • Interpersonal Relationships:  Relates well to all kinds of people; builds appropriate rapport; builds constructive and effective relationships; considers the impact of his/her actions on others; uses diplomacy and tact; helps others save face in difficult situations; is easy to approach and talk to; avoids communication triangles. 

  • Team Orientation:  Demonstrates interest, skill and success in team environments; promotes group goals ahead of personal ones; is a resource to other members of the team; understands and supports the importance of teamwork and takes responsibility for his/her part in the success or challenges of the team. 

  • Composure:  Is cool under pressure; does not become defensive or irritated when times are challenging; is considered mature; can be counted on to hold things together during challenging times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis. 

  • Conflict Management:  Deals with problems quickly and directly; steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; settles disputes collaboratively and equitably; finds common ground and gets cooperation. 

  • Written and Oral Communication:  Is able to write clearly and succinctly in a variety of communication settings and styles; expresses himself/herself clearly in conversation and interactions with others; summarizes or paraphrases his/her understanding of what others have said to verify understanding and prevent miscommunication. 

  • Flexibility:  Is open to different and new ways of doing things; can shift gears comfortably; able to see the merits of perspectives other than his/her own; demonstrates openness to new organizational structures, procedures, and technology; switches to a different strategy when an initially selected one is unsuccessful; can decide and act without having the total picture. 

  • Organizing:  Can marshal resources to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. 

  • Time Management:  Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; can attend to a broader range of activities. 

How to Apply:

Please email Mark Fagan at

Salary Range:

$50,000 to $55,000 per year

Job Location:


Date Added: May 31, 2021

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