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CDS Service Coordinator

Gateways Community Services

Gateways Community Services is a private non-profit corporation based in Nashua, NH, delivers services for 3.000+ individuals with disabilities, families coping with autism, and seniors in need of care. We bring high quality services to residents of Southern New Hampshire. We believe that all people are of great value and we strive to be innovative when providing quality supports needed for individuals to lead meaningful lives in their community.

Many programs Gateways delivers are unique and leading edge for human services. Gateways is often called on by the state and others to pilot programs since we have a long-standing reputation for being entrepreneurial and just as importantly, for delivering high quality programs. Clients and their families constantly say "your organization does whatever it takes to get the job done." Whatever it takes includes developing innovative programs based on local needs, fundraising, and advocating for change at the state level, and more. Our dynamic, collaborative team of professionals work diligently to provide the high level of services we are often complimented for; as our agency continues to grow, we seek individuals with a passion for supporting others to join our mission. We welcome you to learn more and hopefully join our organization.

Learn more about us at


This position is a Hybrid role, currently requiring at least three days per week in the office at 144 Canal Street, Nashua, NH 

The CDS ( Consumer Directed Services ) Coordinator serves in a customer service capacity to consumers, guardians and/or their families to provide exemplary Customer Service by utilizing in-depth knowledge of consumer directed services offered by Gateways Community Services and supporting the State regulations for 525 waivered services.  An understanding of Fiscal Support is needed. 


Qualifications, Education and Experience:

  • Bachelor’s degree in related field; or equivalent combination of education and/or experience in a related field.
  • Bilingual (Spanish/English speaking and writing) a plus.
  • Experience working with families and/or children in an educational, health care, or social service capacity.
  • Basic operational financial literacy.
  • Detail orientated with strong organizational, telephone and interpersonal skills, good time management and problem solving skills
  • Strong independent work skills
  • Possess reliable cell phone and internet access when working from a remote (non-Gateways) location
  • (Partially) remote workers are responsible for furnishing and establishing a safe, ergonomic and hazard free home-based office.
  • Participate in the consumer directed planning process
  • Assist participants to develop the Service Agreement and Allocated Budget annually
  • Support consumer, guardian and/or families in finding resources and negotiating rates (Educate individuals, their family regarding, community options, Medicaid, Social Security, vendors, etc)
  • Submit Service Agreement and budget to Manager, who will submit to Bureau of Developmental Services (BDS) for final approval
  • Will enter relevant information into Harmony regarding the participant, contact, and monthly updates.
  • Coordinate resources to provide participants training as needed in areas such as:  developing, monitoring and spending their allocated budget on goods, services and co-employment
  • Guide participant and/representative to My Gateways to access information and support.
  • Guide the participants in completing the attendance sheet and monthly update
  • Assist participants in making changes to Service Agreement, line item spending within the allocated budget
  • Work with participants to review his/her budget on a regular basis to support families with spending and budgeting
  • Process participant’s request for home modifications and assistive technology
  • Maintain documentation of supports and services and participant’s satisfaction with these supports
  • Contact participant at minimum of monthly and conduct a face-to-face visit in the home annually or as needed in accordance with He-M 525 and He-M 521 to develop, implement, and monitor plan and budget
  • Monitor the plans success and assist in revisions
  • Work with other Consumer Directed and Gateways staff to facilitate reimbursements and payroll
How to Apply:

Candidate ----E-mail your resume to:

Salary Range:

non exempt, hourly rate range $17.31 to $18.00

Job Location:


Date Added: May 26, 2021

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