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Clinical Staff Educator (BSN)

Amoskeag Health

Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.

Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.

To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.

We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.

Core Values
We believe in:
• Promoting wellness and empowering patients through education
• Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy
• Providing exceptional, evidence-based and patient-centered care
• Removing barriers so that our patients achieve and maintain their best possible health

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.

The Clinical Staff Educator responsible for designing, teaching, and evaluating and executing educational programs for all levels or professional, technical, and ancillary staff in a variety of clinical areas and health center departments consistent with the Amoskeag Health’s mission, vision, philosophy, and core values.  This is full-time, 40 hours/week position.

Job Relationships:

Responsible to the Director of Quality, Education and Compliance but has frequent contact with Senior Leaders, managers, and staff at all levels.
No direct reports with staff direct reports as assigned

Responsibilities and Authorities:

1)      Primary Education Functions:

a)      Programs include the orientation of new employees, in-service education relevant to the setting, and continuing education offerings which are expected to maintain and/improve competency and work performance.

b)     Establish and maintain a system of health education for Amoskeag Health staff, to include educational materials, developing healthcare contacts in the community and acting as a liaison with agencies.

c)      Develop individual and group education classes, to include staff in-services.  Assist other disciplines to do basic healthcare education within their particular areas of interest and expertise.

d)     Ensure that staff has knowledge and materials necessary to provide patient care.  Works in tandem with clinical managers to coordinate education and research resources to fill in those gaps.

e)      Training for clinical staff, which may include orientation to new clinical functions such as equipment, or ongoing training in specific areas such as immunizations and refugee issues (examples only).

f)       The Clinical Staff Educator will assist the health center with compliance to regulating standards, quality improvement, and programs focusing on customer service.

g)     Acts a clinical resource, develops and oversees monthly education calendar.

h)      Reviews policies and procedures, regulatory requirements and nursing literature for evidence based clinical guidelines and standards of care to educate staff.

i)       Collaborates closely with CNO, Director of Clinical Services, and other clinical managers to ensure any quality issues or performance issues are resolved.  

j)       Performance includes planning clinical orientation for nurses, medical assistants, and unit secretaries/patient care coordinators.

k)      The Clinical Staff Educator participates in performance improvement activities. Assesses data relevant to the learner’s progress, and interprets the appropriate information necessary to develop group and individual learning plans.

l)       The Clinical Staff Educator is a clinical expert with abilities to foster the clinical development of the staff that she/he guides. This individual will be responsible to assess the educational needs of the staff on an on-going basis and to serve as a resource/coach for the clinical leadership team.


2)      This individual will be cross-trained to assist the nursing staff within the facility in the event of a staff shortage. Although this would be limited to urgent situations or significant shortages, it is the expectation that this individual would be trained in the most rudimentary functions of the Team Nurse Role for emergency coverage.

3)      Provide clear written and oral communication to Amoskeag Health patients, families and employees.

4)      Maintain accurate, timely documentation in the patient’s electronic health record of patient contacts, case planning, and patient’s plan of care.  All documentation in a patient’s record to be easily understood by anyone who may need to access the medical record.

5)      Maintain records of individual staff attendance at in-house education and at outside seminars.  Provide yearly summary of education to Senior Management and copy of education record to individual staff.

6)      Attend and participate in other Amoskeag Health meetings as directed.  If absent, responsible for reading minutes of meetings and signing the documentation.

7)      Present mandatory safety-related in-services as designated by Senior Management.

8)      Maintain licensure for current RN status by ongoing professional education.

9)      Sensitivity to cultural diversity of population being served.

10)   Other responsibilities as assigned by supervisor.


Knowledge, Skills and Abilities:

In addition, individual must possess these knowledge and these skills and abilities or be able to explain and demonstrate that the individual can perform the primary functions of the job with or without reasonable accommodation using some other combination of skills and abilities and to posses the necessary physical requirements with or without the aid of mechanical devices to safely perform the primary functions of the job.

Physical requirements include ability to extend hand(s) and arm(s) in any direction; pick, pinch, type or otherwise work primarily with fingers; stand for sustained periods of time and move about on foot to accomplish tasks, raise objects from a lower to a higher position or move objects horizontally from position to position; apply pressure to an object with fingertips; sustain substantial movement of wrists, hands and/or fingertips.

Ability to express or exchange ideas by means of the spoken word.

Ability to receive detailed information through oral communication and make fine discrimination in sound.

Ability to interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; to work with frequent interruptions and to respond appropriately to unexpected situations.  Excellent listening skills.

Ability to exert up to twenty (20) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, punch, pull, or otherwise move objects.  Primary functions involve sitting, as well as stooping, kneeling, crouching, and reaching; walking, particularly for long distances, and standing for sustained periods of time.

Visual acuity sufficient for work which deals largely with visual inspection involving small anatomical or physiological details as well as the whole patient, preparing and analyzing data and figures, accounting, computer terminal operation, extensive reading, and visual inspection involving small parts/defects.

Excellent written, verbal communication and social skills.

Ability to endure periods of heavy workload or excessive stress.

Ability to wear equipment such as safety glasses, gowns, etc.

Knowledge of data base and spreadsheet software systems.  Computer skills preferred and basic financial skills, as well as analytical skills for trend and situational analysis desired.


Education/Training:  BSN/RN with at least three years of experience working in nursing field, experience providing staff education is preferred.    Current New Hampshire RN License. Current BLS License.

Experience:  Community health experience preferred.  Possess an understanding of clinical competencies and staff education structures and processes

Knowledge/Skills:  Ability to communicate clearly, ability to use various teaching approaches to meet the needs of different learning styles, knowledge of nursing and medical assistant clinical core functions.  Experience teaching BLS a plus!

Job Location:


Date Added: April 20, 2021

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