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Adult Service Coordinator

Gateways Community Services

Gateways Community Services, a $50M private non-profit corporation based in Nashua, NH, delivers services for 3.000+ individuals with disabilities, families coping with autism, and seniors in need of care. We bring high quality services to residents of Southern New Hampshire. We believe that all people are of great value and we strive to be innovative when providing quality supports needed for individuals to lead meaningful lives in their community.

Many programs Gateways delivers are unique and leading edge for human services. Gateways is often called on by the state and others to pilot programs since we have a long-standing reputation for being entrepreneurial and just as importantly, for delivering high quality programs. Clients and their families constantly say "your organization does whatever it takes to get the job done." Whatever it takes includes developing innovative programs based on local needs, fundraising, and advocating for change at the state level, and more. Our dynamic, collaborative team of professionals work diligently to provide the high level of services we are often complimented for; as our agency continues to grow, we seek individuals with a passion for supporting others to join our mission. We welcome you to learn more and hopefully join our organization.

Learn more about us at

The Childrens Bilingual Service Coordinator is a 30 hour per week position. This position comes with Health insurance, paid Holidays and Earned Time. We are currently operating in a hybrid work environment (mix of in-office and remote work), due to the pandemic. We have strict COVID-19 Safety protocols for all employees and clients to follow. 

Position Summary

To provide assistance to individuals who have developmental disabilities and acquired brain disorder through service coordination, advocacy, and quality assurance services.


Essential Functions

Service Coordination

  • Facilitate the annual service planning process 
  • Provide assistance for individuals to access support services dependent on their needs (i.e. residential/vocational, medical, dental, psychological services, adaptive equipment, etc.)
  • Information and referral to generic community supports
  • Facilitate communication and maintain effective professional relationships with the team
  • Maintain a working knowledge of and adhere to all applicable state and federal program regulations
  • Identify and access needed funding for services
  • Exercise discretion and independent judgment regarding development and monitoring of all services
  • Manage Assistance to Individuals funds
  • Demonstrate and practice an understanding of expense and revenue principles utilized in the formulation of client budgetary activities. Assist in the decision-making process regarding vendor financial reimbursement issues.
  • Negotiate service contracts with responding vendors and acquire services that are quality and value based. Insure that the services negotiated are being provided in an appropriate manner
  • Documentation/paperwork; Prepare and maintain continuity of documentation throughout the client record as well as associated forms, applications, etc.


  • Advocate on behalf of the individual
  • Report any human right violations or service concerns
  • Promote and protect individuals’ rights


Quality Assurance

  • Assure that services and supports agreed upon during the annual planning meeting are being provided in a satisfactory and timely manner
  • Exercise discretion and independent judgment regarding development and monitoring of all services
  • Must possess skill in tracking expenses and be able to negotiate services for the client that would be the most appropriate and cost effective while continually evaluating the quality of services delivered.
  • Ensure individuals/guardians satisfaction with services through monthly contacts and satisfaction surveys
  • Develop proactive crisis planning and monitor events for positive responses being mindful of cost and efficiency throughout the process
  • File review
  • Utilize the Monthly Compliance Checklist to track and document 503 core requirements, including: face to face visits, home visits, satisfaction surveys and goal reviews.
    • Service Coordinators will bring their Checklist to every Supervision meeting and discuss any issues.
    • Email a copy of the of the Compliance Checklist by the 5th of each month to Supervisor.
  • Submission of monthly notes due by the third business day of the following month, including: satisfaction surveys, face to face visits, home visits, monthly data tracker activity, goal reviews and other monthly contacts.
  • Complete the Activity Exception Report from Harmony by the third business day of every month to reflect completed monthly contacts and submit to Supervisor.
  • Ensure compliance within the Guidelines under the 503 regulations that reflect the state mandated requirements for individuals.
  • Meet with Supervisor according to established supervision schedule (weekly, biweekly, monthly).
  • Other duties as assigned

Other Responsibilities

  • Monitor services
  • Utilize funded community-based organizations and resources in order to reduce costs and bolster client supports. Utilize community resources as needed to provide a continuum of care
  • Attend agency and departmental staff meetings
  • Participate in internal and community committees/groups as assigned
  • Contribute to the development of healthy team relationships and departmental atmosphere
  • Emergency on-call rotation
  • Responsible for promoting health & safety within organization as defined by Safety Committee/Company policy
  • Promote & work towards meeting agency goals and objectives as defined in the strategic plan
  • Compliance with all Gateways Community Services policies and procedures
  • Complete all necessary required trainings and continue to attend training
  • Work collaboratively with other staff/departments and programs as necessary 


Qualifications, Education and Experience

  • Bachelor’s degree preferred in related field; or equivalent combination of education and/or experience.
  • Prior casework or related experience with people who have developmental disabilities and their families.
  • Strong belief in provision of community services for people with developmental disabilities.
  • Ability to function as a member of a team and be a team builder.
  • Technical competence (Proficient in MS Office applications; word processing and spread sheet (Word/Excel) - Relational data base knowledge a plus
  • Ability to work effectively with individuals with developmental disabilities and ability to advocate and help them advocate on their behalf
  • Effective interpersonal and communication skills.
  • Good organizational/time management skills.
  • Knowledge of Gateways Community Services, Greater Nashua community and available resources
  • Possess reliable transportation, valid drivers’ license and applicable vehicle insurance for business travel.
  • Intermediate computer skills required
  • Possess reliable cell phone and internet access to provide case management to individuals from a remote (non-Gateways) location
  • Communicate constructively to management and staff on problems, ideas or any other insights to assist in defining new best operational practices.
How to Apply:

Please send email to with cover letter and resume attached. 

Salary Range:

up to $19 per hour

Job Location:


Date Added: April 7, 2021

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