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Children's Bilingual Service Coordinator

Gateways Community Services

Gateways Community Services, a $50M private non-profit corporation based in Nashua, NH, delivers services for 3.000+ individuals with disabilities, families coping with autism, and seniors in need of care. We bring high quality services to residents of Southern New Hampshire. We believe that all people are of great value and we strive to be innovative when providing quality supports needed for individuals to lead meaningful lives in their community.

Many programs Gateways delivers are unique and leading edge for human services. Gateways is often called on by the state and others to pilot programs since we have a long-standing reputation for being entrepreneurial and just as importantly, for delivering high quality programs. Clients and their families constantly say "your organization does whatever it takes to get the job done." Whatever it takes includes developing innovative programs based on local needs, fundraising, and advocating for change at the state level, and more. Our dynamic, collaborative team of professionals work diligently to provide the high level of services we are often complimented for; as our agency continues to grow, we seek individuals with a passion for supporting others to join our mission. We welcome you to learn more and hopefully join our organization.

Learn more about us at

The Childrens Bilingual Service Coordinator is a 30 hour per week position. This position comes with Health insurance, paid Holidays and Earned Time. We are currently operating in a hybrid work environment (mix of in-office and remote work), due to the pandemic. We have strict COVID-19 Safety protocols for all employees and clients to follow. 


Date:                                 January 2019 R 11.2020

Position:                           Children’s Bilingual Service Coordinator

Department:                    Family Support/ Partners in Health

FLSA Classification:      Non-Exempt                              

Reports to:                      Family Support Manager


Position Summary:

To oversee the Minority Outreach initiative as well as provide assistance to Children who have Developmental Disabilities or Chronic Illness who are of minority ethnicity through service coordination of translation services, as needed, advocacy and quality assurance services.


Essential Job Functions:

A. Minority Outreach Initiative Activities

  • Provide leadership and technical coordination to agency personnel in assisting consumers of minority ethnicity
  • Build relationships with established service providers to encourage minority access
  • Coordinate and negotiate service delivery initiatives, policies and procedures, including service coordination with other agencies to maximize state resources and to increase availability of services to individuals of minority populations
  • Develop partnerships with community organizations to support the needs of individuals with DD/ Chronic Illness who are of minority ethnicity; including access to education, housing, social services, health services, mental health and translation services

B. Service Coordination

  • Facilitate communication and maintain effective professional relationships with all members of the team.
  • Maintain a working knowledge and adhere to all applicable state and federal program regulations and agency policies
  • Identify and access needed funding and resources for services
  • Documentation/paperwork
  • Provide case management services to assign caseload including individuals in Partners in Health, In Home Supports and Family Support to families of minority populations and other populations.
  • Transition planning for assigned caseload from school to adult services
  • Benefits planning with all families
  • Attend, educate, and empower families to engage with community service providers at meetings and opportunities to advocate
  • Complete all internal processes for billing, monitoring, and receiving services.
  • Develop and monitor service agreements and the provision of those services for individuals in In Home Supports and Partners in Health.
  • Work collaboratively to cross train in children’s programs.

C. Advocacy

  • Advocate for the needs and wants of the individual of minority populations as well as oversee Report any human right violations or service concerns
  • Promote and protect consumer rights

D. Quality Assurance

  • Participate in Area Agency committees as assigned
  • Contribute to the development of healthy team relationships and departmental atmosphere
  • Attend trainings appropriate to the continued development of skills as related to this field
  • Participate in the emergency on-call beeper rotation
  • Promote and abide by the Area Agency mission statement and strategic plan
  • Other duties as assigned


Other Responsibilities:


  • Responsible for promoting health & safety within organization as defined by Safety Committee/Company policy
  • Promote & work towards meeting agency goals and objectives as defined in the strategic plan
  • Compliance with all Gateways Community Services policies and procedures
  • Complete all necessary required trainings and continue to attend training
  • Work collaboratively with other staff/departments and programs as necessary 
  • Perform other work-related duties as assigned


Qualifications, Education and Experience:

  • Bilingual in Spanish and English
  • Bachelor’s degree preferred in related field; or equivalent combination of education and/or experience.
  • Prior case work or related experience with children who have developmental disabilities and chronic illness
  • Strong belief in provision of community services for people with developmental disabilities and chronic illness
  • Demonstrated ability to work effectively with minority populations and individuals with developmental disabilities/ chronic illness and their families
  • Ability to function as a member of a team and being a team builder
  • Effective interpersonal & communication skills
  • Good organizational/time management skills
  • Knowledge of family system theory and empowerment models
  • Proficient in Microsoft Windows XP environment including working knowledge of Word, Excel, Outlook along with relational data base knowledge (Microsoft Access and/or Harmony preferred)
  • Possess reliable transportation, valid drivers’ license and applicable vehicle insurance for business travel.
  • Possess reliable cell phone and internet access from a remote (non-Gateways) location.


Productivity Tools and Resources

PC Workstation; General access to Gateways Community Services’ network

Possess reliable transportation


Physical Requirements 

  • Standing: Occasionally
  • Sitting: (A minimum of 5 hours)
  • Walking: Occasionally
  • Bending: Occasionally
  • Twisting of Spine: Occasionally
  • Lifting: Light (less than 30 lbs) infrequently
  • Carrying: Light (30 – 50 lbs) infrequent distance – 100 ft.
  • Pushing/Pulling: under 75 lbs without assistance infrequently
  • Driving: Occasionally- Able to transport one’s self
  • Visual Acuity - The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading.


Training and Development 

  • Introduction to NH Human Services:  Overview of Developmental Disabilities and Human Rights  (New Hire w/in 3 months)
  • HIPAA (New Hire & Annual)
  • Universal Precautions (New Hire & Annual)

            Skill Building


Essential job functions, other responsibilities and the physical requirements listed are considered essential to ensure the safety and well-being of the clients we serve.  We will consider alternate methods of accomplishing tasks to accommodate any physical limitations if requested.

In an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve.

How to Apply:

Email cover letter and resume to: 

Salary Range:

up to $19 per hour

Job Location:


Date Added: April 2, 2021

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