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IT Support Specialist

Center for Life Management

The Center for Life Management is a non-profit community mental health organization that has been serving the people and communities of Southern New Hampshire for 50 years.

As a provider of behavioral and mental health services, we are an organization that cares about and for people. We are dedicated to helping people achieve their optimal mental health and overall well-being, helping them maximize family and other important relationships in their lives, and providing supportive services to help them be as healthy, successful and productive as possible in their daily lives.


Summary Statement

The IT Support Specialist is an integral part of the IT team at CLM.  The position is primarily responsible for evaluating and responding to staff requests, and escalating these requests to more senior members of the IT team.  All duties and responsibilities identified or assigned by supervisor are performed in accordance with CLM & ITS departmental policies and procedures.  This position can be a full time or part time position. 

Requirements:

Qualifications, Skills and Experience

  • Ability to effectively communicate, both orally and written, technical information to individuals and groups;
  • Basic understanding of hardware, operating systems, applications, networks and the internet;
  • Good problem-solving skills;
  • Strong personal interaction skills;
  • Team attitude and interest in team collaboration.

Education

  • College or trade school information services training and/or related experience. 
  • Preference provided to those with basic database and programming knowledge.

Physical Demands and Working Conditions

Physical demands of the position include sitting and/or looking at monitors for prolonged periods of time, walking, bending, and crouching, being flexible to access confined areas, lifting and carrying equipment/hardware up to 30 lbs.  Work is typically office/facility based.

Responsibilities:

Major Functional Areas and Description of Duties

  • Supporting organizational staff use of technology resources with timely and appropriate assistance
  • Evaluating and responding to requests, and escalating requests to senior members of the IT team.
  • User training, support and resource development:
    • Assisting with staff orientation (IS tools, resources, policies and procedures)
    • Staff training (system and application use)
    • Ongoing development and maintenance of help resources.
    • User resource development: monitor and relate user concerns, provide guidance on options, opportunities for improvement, documentation and training resources.
  • Support efforts for IT system development;
  • Support network and systems efforts to improve availability of resources;
  • Responsibility for realizing assigned objectives associated with coverage for other IT staff positions in the event primary is unavailable,
  • Collaborative involvement in planning and operations;
  • Reporting: completion of tasks associated with generation and distribution of standard reports, ad hoc reporting, and completion of identified validity checks.  Monitoring for, assessing, and responding to user reporting concerns and communicating concerns to members of the IT team.
  • Other assigned duties and responsibilities consistent with knowledge, skills, and abilities.
How to Apply:

Interested candidates should submit their cover letter and resume to careers@clmnh.org

Center for Life Management is an equal opportunity employer.

Salary Range:

TBD

Job Location:

Derry

Date Added: March 31, 2021

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