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Outreach and Enrollment Manager

Community Action Partnership of Strafford County

Community Action Partnership of Strafford County is a 501(c)(3) private nonprofit organization established in 1965 under the provisions of the Equal Opportunity Act of 1964. We work with community, state and federal partners to assist children, families, low-income and elderly residents with their efforts to become or remain financially and socially independent through a variety of coordinated programs. Without the services provided by our agency, many local residents would be without a means to provide for their basic needs, including food, education, child care, utilities assistance, transportation, shelter and access to other services.

CAPSC offers a number of benefits including:

  • 403(b)
  • Medical coverage
  • Dental coverage
  • Earned time-off
  • Flexible spending accounts
  • Vision care coverage
  • Work/Life resources
  • Employee and Dependent life insurance
  • Disability insurance
  • 11 Paid Holidays a year

General Description:

The Outreach and Enrollment Manager is responsible for coordinating outreach in the community and recruiting eligible families for participation in all programs under the Child and Family Services Department, including Head Start, Early Head Start, Early Head Start Child Care Partnership, Farmington Children’s Center and the state funded Home Visiting programs.The Outreach and Enrollment Manager oversees the determination of eligibility, selection and enrollment of children and families into the Head Start Programs and the other Child and Family Services programs as needed. This position also is responsible for monitoring and annual review of the Head Start Program’s In-Kind Initiatives. This position will manage, coordinate, and outreach to parent and community volunteers.

Education and/or Experience:

  • Bachelor’s degree or higher in a human services related field, marketing field or related.
  • A combination of human services, marketing or community outreach experience or education will be considered.
  • Experience working with low income families and connecting them to services. Experience with community outreach.
  • Experience with utilizing social media for outreach is preferred.
  • Prior experience and knowledge of Head Start programs and/or non-profit agencies is strongly preferred.
  • Intermediate to advanced computer literacy including: database management, data entry and reporting, Microsoft Word, Excel and Outlook.

Essential Duties & Responsibilities:

Recruitment and Outreach:

All CFS Programs:

  • Coordinates all outreach and recruitment efforts for Child and Family Services programs to ensure full enrollment at all times.
  • Reviews and updates the annual recruitment plan with updated schedules and policies and procedures related to eligibility, selection, enrollment and outreach/recruitment.
  • Tracks all outreach and recruitment events and analyzes outcomes of each event as part of the annual recruitment plan.
  • Ability to collaborate with CAPSC marketing team to utilize social media as an outreach tool to engage the community and families.
  • Develops strong community relationships to strengthen outreach opportunities to eligible families.
  • Provides community education and information sessions about Child and Family Services programs and CAPSC programs (in collaboration with the CAPSC Advancement Department).
  • Provides training to Child and Family Services staff on completing program applications and engaging the community in the outreach and recruitment process.
  • Engage in regular contact and collaboration with the Head Start Management Team and Coordinators, Home Visiting Manager for state funded programs and the Farmington Children’s Center Director to ensure full integration of programs in recruitment and outreach planning.
  • Collaborate with the CAPSC Advancement Department to ensure all outreach methods and materials are in line with agency expectations.
  • Develop relationship with parent volunteers and develops regular communication schedule to foster engagement with parents and community.

Eligibility, Selection and Enrollment:

Head Start and State Funded Home Visiting:

  • Processes applications, verifies and tracks eligibility of families based on applicable state and federal regulations.
  • Conducts follow-up with families to ensure eligibility, if applicable.
  • Utilizes data systems for data entry of child and family applications, waitlists, program transfers, withdrawals, income status of families and other data as it relates to eligibility and enrollment.
  • Coordinates with the Disabilities and Mental Health Services Coordinator to ensure that 10% of total enrollment is reserved for children with disabilities.

Monitoring and Reporting:

All CFS Programs:

  • Maintains, monitors and reports to Policy Council, Board of Directors, Child and Family Services Director and Management Team on enrollment, vacancies and wait lists.
  • Coordinates with the Home Visiting Manager and FCC Director to obtain this information for monthly report.
  • Regularly reviews enrollment files for the Head Starts programs and audits the files with the Family Services Manager throughout each program year.
  • Initiates and assists with the Program Information report data collection.
  • Regularly reviews enrollment files for the Head Starts programs and audits the files with the Family Services Manager throughout each program year.
  • Regularly review in-kind tracking and expenses to ensure meeting annual non-federal share budget.

Employment Screening:

Valid Driver's License and insured vehicle (100/300 minimum coverage) for use on the job or acceptable alternative, driving record check, criminal record check, randomized drug screening.

Head Start, Early Head Start, Childcare, and Home Visiting Programs are also subject to the following: Head Start and child care licensing requires a criminal record check and finger printing to be completed prior to employment. An initial physical examination record, including a TB screening must be obtained within 60 days of hire, updated every three years and kept on file with Human Resources. If a TB screening indicates high risk, results of a TB test must be kept on file including any treatment received. An initial driving record check will be conducted. License information will also be submitted to the agency’s automobile insurance carrier.

How to Apply:

Please submit your resume to

Job Location:


Date Added: April 13, 2021

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