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Quality Project Administrator

Gateways Community Services

Gateways Community Services, a $50M private non-profit corporation based in Nashua, NH, delivers services for 3.000+ individuals with disabilities, families coping with autism, and seniors in need of care. We bring high quality services to residents of Southern New Hampshire. We believe that all people are of great value and we strive to be innovative when providing quality supports needed for individuals to lead meaningful lives in their community.

Many programs Gateways delivers are unique and leading edge for human services. Gateways is often called on by the state and others to pilot programs since we have a long-standing reputation for being entrepreneurial and just as importantly, for delivering high quality programs. Clients and their families constantly say "your organization does whatever it takes to get the job done." Whatever it takes includes developing innovative programs based on local needs, fundraising, and advocating for change at the state level, and more. Our dynamic, collaborative team of professionals work diligently to provide the high level of services we are often complimented for; as our agency continues to grow, we seek individuals with a passion for supporting others to join our mission. We welcome you to learn more and hopefully join our organization.

Learn more about us at

Gateways COVID- 19 statement : Temporarily Remote

Gateways is a safety net agency. We are on the front lines dealing with this pandemic and its impact on our society’s most vulnerable citizens.

At Gateways, the health and well-being of our people is a paramount priority. We’re taking appropriate precautions, sharing relevant information, and monitoring public health notifications. We are monitoring daily updates coming from the Centers for Disease Control (CDC) and the NH Division of Public Health Services (DPHS)

This position is full time reporting to the Director of Quality and Vendor Relations . FLSA Classification: Non-Exempt

Position Summary:

Reporting to the Director of Quality and Vendor Relations, the Quality Project Administrator is responsible for overseeing and performing administrative functions concerned with the behavior plan process and incident reporting process. This position will also be supporting the overall data support of the quality department which could include NH state waivers, internal and state and federal audits, data entry into multiple databases/excel spreadsheets, and assisting in generating reports and presentations for the quality department.

Essential Job Functions:

  • Responsible for all administration functions and processes as it relates to the behavior plan process and incident report management process
  • Email reminders of upcoming behavior plan expiration dates
  • Using the CSNI New Hampshire Behavior Plan/ Protocol Requirements Checklist ensure all requirements are present in the behavior plans that are submitted.
  • Work with submission staff if all data points are not present
  • Scan and password protect the completed plans into the behavior plan folder
  • Complete an agenda for the HRC meeting and send to all contributors
  • Set up the zoom meeting and email the HRC members and presenters
  • Take HRC meeting minutes and follow up with presenters for any HRC recommendations
  • Prepare, organize, and distribute behavior plans once approved to appropriate presenters
  • Maintain and update behavior plan and incident report data tracker
  • Work with service coordinators and external staff for follow up on behavior plans and incident reports
  • Elevate high risk incidents to the Director of Quality
  • Respond to emails regarding behavior plan process and incident report management
  • Assist in or perform data tracking help develop reports
  • Assist with data entry into several quality department databases/excel spreadsheets
  • Assist with all internal and external audits
  • Assist the Director of Quality with preparation of quality board meeting reports and board of director meeting reports and presentations
  • Communicate with service coordinators and external presenters and staff to identify and define requirements, scope, and objectives
  • Manage multiple processes at once
  • Address outstanding issues in a timely manner
  • Other duties as assigned from day to day
  • Qualifications, Education and Experience:
  • Experience working with developmentally disabled individuals helpful
  • Knowledge of Developmental Disability system helpful
  • Strong organizational skill and details oriented
  • 2-3 years of Administrative experience handling sensitive information preferred
  • Strong written and oral communication skills
  • Able to work independently, prioritize and meet deadlines
  • Must be dependable, organized and punctual
  • Knowledge of the Developmental Disability system helpful
  • Proficient in Word, PowerPoint, Excel and PDF
  • Requires utmost confidentiality
  • Possess reliable transportation, valid drivers’ license and applicable vehicle insurance for business travel


We value our staff’s important contributions by offering a generous and comprehensive benefits package including:

  • Medical/Dental Insurance with significant employer contribution of premium cost
  • Vision plan
  • Employer paid Short Term/Long Term disability insurance
  • Employer paid Life insurance, 403(b) Retirement Savings Plan with Employer Matched contributions
  • Voluntary pet, auto, and homeowners insurance
  • No cost, confidential Employee Assistance Program services
  • Generous Earned Time/Paid Time off
  • 12 Paid Holidays
  • Tuition & Continued Education Reimbursement program
  • Team building exercises & company outings and potlucks
  • Supportive and Encouraged Staff Development & Professional Skill Building
  • Flexibility for family-friendly schedule and personal needs
  • Friendly, collaborative, and supportive team environment
  • Recognized Fit Friendly Workplace for 3+ years by the American Heart Association
  • Have student loans? Our status as a 501(c)(3) not-for-profit public service organization means that working for us may make you eligible for some types of federal loan forgiveness programs (please see for more information)

Job Type: Full-time

Pay: $17.00 - $19.00 per hour


  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday


  • High school or equivalent (Preferred)

Work Location:

  • One location

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • Temporarily due to COVID-19

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place
How to Apply:

Send Resume, cover letter with salary requirements to: 

Salary Range:


Job Location:

Nashua (temporarily remote)

Date Added: February 19, 2021

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