Job Listing

Duties and Responsibilities:

• Provides trauma informed direct services to Emily’s Place residents (parents and children) including support, advocacy, crisis intervention, safety planning, parenting support, information and referrals;

• Ensure access to medical treatment and other necessary services for residents as needed;
• Responsible for insuring compliance with all policies and procedures at Emily’s Place;

• Perform needed repairs, maintenance and cleaning;
• Schedule and execute appointments with the NH Food Bank;
• Receive and organize donations made to Emily’s Place as needed;

• Provide crisis line coverage;
• Offer support and assistance to volunteers when needed;
• Maintain all necessary records such as contact logs, and time and attendance sheets and other documentation as required;
• Work collaboratively with all YWCA NH staff to assure completion of all functions at all locations;
• Contribute to a positive work environment;
• Assist in Volunteer Training as needed;
• Participates in agency staff meetings and other team meetings as able;
• Maintains professional boundaries; and
• Performs other duties as assigned.

Competencies:

Adaptability & Flexibility:  Adapts to changing business needs, conditions, and work responsibilities.

Self-Motivation, Initiative & Creative Thinking:  Takes action without prompting and develops fresh ideas that provide safe solutions to all types of workplace challenges.

Commitment to Quality Service:  Builds and maintains client/community satisfaction with the services offered by the organization.

Confidentiality, Integrity, Ethics & Trust:  Maintains confidentiality and earns others’ trust and respect through consistent honesty and professionalism in all interactions.

Valuing Diversity: Helps to create an environment that embraces and appreciates diversity.

Stress Tolerance and Unflappability:  Maintains composure in highly stressful or adverse situations.

Problem Solving Attitude:  Approaches situations and challenges in a solutions based proactive and effective manner.

Respectfulness & Relationship Building:  Builds constructive working relationships characterized by high level of acceptance, cooperation, and mutual respect.

Professionalism & Personal Boundaries:  Conducts oneself with appropriate and expected professional boundaries and policies.

Work Environment and Physical Demands:

• Work is primarily performed in office setting with periodic trips to hospitals, police stations and shelter.
• Work requires the ability to ascend and descend stairs, as well as the ability to move about and position self efficiently to perform physical tasks and address emergency situations.
• Occasionally works in outdoor weather conditions.
• Occasionally requires the ability to move or transport supplies or equipment weighing up to 30 pounds unassisted.