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Shelter Advocate

YWCA New Hampshire

YWCA New Hampshire is part of an international, multifaceted social service agency that is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.  Core programs include REACH Crisis Services which provides services to victims/survivors of domestic and sexual violence and stalking, and Youth and Community Programs which provides prevention, education and enhancement to children, youth and adults to improve the quality of life for participants and the community at large. YWCA NH is also a partner with Southern NH University on the Center for New Americans to provide ongoing needed services to refugees and new immigrants including educational classes, workshops, counseling and other programming; and the WELL which has four focus areas wellness, education, language and learning through providing opportunities for all members of our community to access high quality education and wellness programming designed to enhance their lives.  

YWCA New Hampshire is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, age, color, disability status, sex, sexual orientation, gender identity, national origin, religion, or protected veteran status.

YWCA New Hampshire offers a generous benefits package for full time employees including paid holidays, paid vacation and sick time, short and long term disability and life insurance, health insurance, dental insurance, and YWCA Retirement Fund pension plan.

Job Summary:

Provide direct services to victims of domestic and sexual violence living at Emily’s Place through support, information, resource referral and personal advocacy based on the empowerment model as part of a grassroots social change movement.    

Supervises:  No supervisory responsibilities

  • Understanding of domestic and sexual violence issues and a victim services model that focuses on victim safety and empowerment;
  • Bilingual preferred;
  • Commitment to the mission of YWCA and to the empowerment model of service delivery used at REACH Crisis Services;
  • Completion of YWCA NH New Advocate Core training program;
  • Must have reliable phone access and reception;
  • Must be able to return crisis hotline phone calls within required 10-minute window and respond to hospital calls within required 40-minute window;
  • Satisfactory Criminal Background Check; and
  • Must possess a valid driver’s license and proof of vehicle insurance, and must have access to a vehicle during work hours.

Duties and Responsibilities:

  • Provides trauma informed direct services to Emily’s Place residents (parents and children) including support, advocacy, crisis intervention, safety planning, parenting support, information and referrals;
  • Ensure access to medical treatment and other necessary services for residents as needed;
  • Responsible for insuring compliance with all policies and procedures at Emily’s Place;
  • Perform needed repairs, maintenance and cleaning;
  • Schedule and execute appointments with the NH Food Bank;
  • Receive and organize donations made to Emily’s Place as needed;
  • Provide crisis line coverage;
  • Offer support and assistance to volunteers when needed;
  • Maintain all necessary records such as contact logs, and time and attendance sheets and other documentation as required;
  • Work collaboratively with all YWCA NH staff to assure completion of all functions at all locations;
  • Contribute to a positive work environment;
  • Assist in Volunteer Training as needed;
  • Participates in agency staff meetings and other team meetings as able;
  • Maintains professional boundaries; and
  • Performs other duties as assigned.


Adaptability & Flexibility:  Adapts to changing business needs, conditions, and work responsibilities.

Self-Motivation, Initiative & Creative Thinking:  Takes action without prompting and develops fresh ideas that provide safe solutions to all types of workplace challenges.

Commitment to Quality Service:  Builds and maintains client/community satisfaction with the services offered by the organization.

Confidentiality, Integrity, Ethics & Trust:  Maintains confidentiality and earns others’ trust and respect through consistent honesty and professionalism in all interactions.

Valuing Diversity: Helps to create an environment that embraces and appreciates diversity.

Stress Tolerance and Unflappability:  Maintains composure in highly stressful or adverse situations.

Problem Solving Attitude:  Approaches situations and challenges in a solutions based proactive and effective manner.

Respectfulness & Relationship Building:  Builds constructive working relationships characterized by high level of acceptance, cooperation, and mutual respect.

Professionalism & Personal Boundaries:  Conducts oneself with appropriate and expected professional boundaries and policies.


Work Environment and Physical Demands:

  • Work is primarily performed in office setting with periodic trips to hospitals, police stations and shelter.
  • Work requires the ability to ascend and descend stairs, as well as the ability to move about and position self efficiently to perform physical tasks and address emergency situations.
  • Occasionally works in outdoor weather conditions.
  • Occasionally requires the ability to move or transport supplies or equipment weighing up to 30 pounds unassisted.
How to Apply:

If interested, please send a cover letter and resume to Elizabeth Bergeron at

Salary Range:


Job Location:


Date Added: February 12, 2021

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