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Site Reliability Engineer

The NHHEAF Network

The New Hampshire Higher Education Assistance Foundation (NHHEAF) Network has nearly 60 years of experience in helping New Hampshire families plan and pay for higher education. The NHHEAF Network aspires to be recognized as a capable, trusted, and innovative leader in educational loan services that enhance the promotion, advancement, and support of higher education for our state and our region. As such, we provide K – 12 and postsecondary students and schools with expertise in every aspect of the student loan industry.

In April 2020, The NHHEAF Network was formed as two of our entities – the New Hampshire Higher Education Loan Corporation (NHHELCO) and Granite State Management & Resources (GSM&R) - merged together, resulting in one combined nonprofit organization. Our loan servicing operations continue to do business as GSM&R nationwide. Our guaranty agency, the New Hampshire Higher Education Assistance Foundation (NHHEAF), is a wholly-owned subsidiary of The NHHEAF Network. This reorganization allows us to be more efficient and provides significant benefits operationally, financially, and strategically.

As a 501(c)(3) nonprofit agency, our earnings are reinvested in the greater New Hampshire community. Reinvestment is achieved through free college planning services, default prevention expertise, cost-saving borrower benefits, and charitable giving.

Two newly-formed boards of directors guide the important work of The NHHEAF Network. These new members bring a wealth of experience in higher education, financial services, financial audit, regulatory compliance, public affairs, non-profit management, and legal services.


The New Hampshire Higher Education Assistance Foundation (NHHEAF) Network has nearly 60 years of experience in helping New Hampshire families plan and pay for higher education. 

As a student loan lending and servicing organization, we pride ourselves on being a trusted and innovative leader in providing services that enhance the promotion, advancement, and support of higher education for our state and our region.   As a 501(c)(3) nonprofit agency, our earnings are reinvested into our communities in the form of free college planning services, default prevention expertise, cost-saving borrower benefits, and charitable giving. 

The IS Department at The NHHEAF Network is a great place to make an impact in an organization with a highly supportive management team who recognizes the contribution of IT to the business, and to our Strategic Plan.

We are seeking a candidate with a strong background in automation, infrastructure configuration, and networking protocols to join us as the Site Reliability Engineer to serve in a newly created role designed to bridge software development and infrastructure operations and develop/implement systems and software to increase site reliability and performance. 

The incumbent will endeavor to root out inefficient processes and practices and apply automation techniques to reduce manual processes and improve quality of outcome, including the following:  

  • Research, evaluate, and evangelize implementation of new technologies and procedures to increase system reliability and interoperability.
  • Ensure diagrams are up to date, dependencies of other services are met with monitoring and logging plans, backups and possible high availability setups are created and maintained.
  • Support Production systems and respond to operational and security incidents.
  • Define and establish Meantime to Resolution (MTTR) goals and leverage tools and processes  to meet goals.
  • Contribute to the advancement of both software development and infrastructure efforts.
  • Build, borrow, or procure, automation tools and scripts to minimize manual work.

Our ideal candidate will have a Bachelor's Degree and 5-7 years of experience in infrastructure design and deployment with software development experience. Background server management, virtual engineering, hyper converged infrastructure, storage management, patch and vulnerability management and remediation is also desired.

Proficiency with VMWare, SAN/NAS Management, Veeam, and Ivanti is highly beneficial.  Experience with automation and configuration tools such as UiPath, Ansible, Chef, Puppet, Powershell. Knowledge of secure configuration, development and deployment practices and training is desired.

Strong troubleshooting skills and comfort-level with solving complex problems, with the ability to work both collaboratively and independently across multiple teams within IS.  Excellent communication and interpersonal skills with the ability to forge trusted relationships to encourage successful outcomes across the organization are a must!

This position will work on site at our Concord, NH campus.  Hours may vary based upon organizational needs; some extended hours to include nights, weekends and on call to ensure systems reliability may be necessary.

 

This position supports a Federal contract that requires applicants to be able to obtain a Public Trust security clearance from the U.S. Government. This process will include a criminal and credit background check to determine eligibility and suitability for federal contract employment.  US Citizenship may be required for a Public Trust security clearance to be considered.

Accessibility: If you need help accessing this page, please contact: Email: hrdepartment@gsmr.org or call (603) 225-5867 ext. 259

EQUAL OPPORTUNITY EMPLOYER To provide equal employment and advancement opportunities to all individuals, employment decisions at The NHHEAF Network will be based on merit, qualifications, and abilities. The NHHEAF Network does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, a qualified individual with a disability, family care status, status as a protected veteran, marital status, sexual orientation or any other characteristic protected by law.

Equal Employment Opportunity is The Law. Click here to view the poster in: English  Spanish

The NHHEAF Network participates in E-Verify

Job Location:

Concord

Date Added: January 12, 2021

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