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Transitional Housing Case Manager

HAVEN Violence Prevention and Support Services

HAVEN, formerly known as A Safe Place and SASS officially merged in July of 2015 becoming the largest violence prevention and support services agency in NH. We are dedicated to addressing public health through violence prevention and improving the well-being of children and families. Preventing abuse and providing support for those impacted by domestic and sexual violence can lead to healthier and more secure children and adults. Our mission is to prevent sexual assault, domestic violence and stalking and to support and empower women, men, youth and families to heal from abuse and rebuild their lives. Through a 24-hour client service support program and a Safe Kids Strong Teens K-12 Prevention education program, this organization provides services to individuals and families throughout Rockingham and Strafford Counties.

The HAVEN SCTHP Case Manager is responsible for providing emotional support, safety planning, and individual case advocacy for survivors of domestic and sexual violence enrolled in HAVEN’s transitional housing program. Position will primarily be based out of Strafford County, with occasional travel to HAVEN’s Portsmouth office. During COVID, there is ability for some work to be done remotely.

Status of Position

40 Hours per week - Exempt Hourly– Benefits Eligible

Level:  Coordinator        Reports to:  Manager of Housing Programs


Valid driver’s license and automobile insurance required.   

Education:  Bachelor's Degree in Social Work or related field and/or 3-5 years of relevant experience required.

Skills: Demonstrated leadership skills, strong management, effective communication and supervisory skills required; Shelter management, crisis intervention and advocacy skills preferred. Ability to work effectively with people of various social and economic status, as well as emotionally upset, ill, disabled, elderly and, at times, hostile people. Ability to supervise and work with children in crisis environment.

Knowledge:  Understanding of issues relating to crisis intervention; sexual and domestic violence; and challenges of a community-based crisis center and emergency shelter.

Traits:  Adaptable, flexible, compassionate, culturally sensitive, non-judgmental, able to present oneself in a professional manner, ability to work under minimal supervision and use independent judgment, team player and passionate about the issues of sexual and domestic violence. 


Physical and psychological demands:

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Must be physically and mentally capable of performing multiple tasks (such as phone calls, computer work, attending meetings) under stressful situations and able to consistently function well in a fast-paced environment.
  • Must be capable of using a visual display terminal with keyboard, repetitively use his/her wrist, elbow and shoulder.
  • Must be able to climb multiple flights of stairs and lift or move up to 40 pounds.

Client Services:

  • Determines needs of clients enrolled in transitional housing program.
  • Develops and monitors individual service plans, locates community resources focusing on HAVEN’s collaborative partners.
  • Monitors progress and adjusts plan according to client needs and strengths.
  • Measures client self-sufficiency using Best Practice metrics.
  • Support meetings for financial literacy with HAVEN’s AVAP program.
  • Facilitate client group dynamics and handles client conflicts, as necessary.
  • Provide night and weekend staff backup coverage as needed as part of the on-call rotation.
  • Engages with all clients utilizing a housing-first approach, emphasizing survivor driven, trauma-informed, mobile advocacy to help remove barriers to accessing services and housing stability.



  • Supervise and evaluate staff and volunteers including the AVAP advocates and interns (beginning Fall 2021).
  • Provide support and guidance to staff and volunteers to help them maximize their potential.



  • Assists with special projects and program development related to Housing and Shelter Programs at HAVEN.
  • Actively promote and support the organization’s mission and vision.
  • Attend required staff and management team meetings.
  • Represent HAVEN at coalition and community meetings and trainings.
How to Apply:

Please send a copy of your resume to Program Director Julie Wiggin julie@havennh, or Housing Mananger kara@havennh,org

Salary Range:


Job Location:


Date Added: November 17, 2020

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