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Patient Services Representative

Amoskeag Health

Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.

Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.

Mission
To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.

Vision
We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.

Core Values
We believe in:
• Promoting wellness and empowering patients through education
• Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy
• Providing exceptional, evidence-based and patient-centered care
• Removing barriers so that our patients achieve and maintain their best possible health

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.


~~The Patient Services Representative at Amoskeag Health is responsible for “arriving” patients in the practice management system, greeting guests to the health center, completing the patient intake process, establishing new patients within the organization, scheduling patient appointments and monitoring waiting room activity. 

Responsibilities & Authorities:
1.Greet patients and guests to the Health Center.
2.Check in patients; verify demographic and personal data, prior balance and insurance information, and make changes/notations (as necessary). Screen patient for the ability to pay. Set up payment plans according to facility guidelines.
3.Collects from patient when identified balances are due.
4.Completes the full process of Financial Assistance; educates patient, provides information to patient, calculates, notes account accordingly, provides patient with approval/denial letter and adjusts account accordingly as outlined by department procedure.
5.Perform Medicaid, New Hampshire Health Protection Program, Marketplace, and intake screenings to include interview, documentation, health insurance and discount eligibility/determination, Medical Discount Card distribution and updates as indicated
6.Provide education on health insurance coverage in a fair, accurate and impartial manner. Provide timely referrals for individuals needing additional assistance and to the office of health insurance consumer assistance to address consumer grievances, complaints, or questions about their health plan coverage, or a determination.
7.Coordinate and perform all monthly Medical Discount Card renewals (mailings and face-to-face interviews) and reports as appropriate for discount expirations.
8.Coordinate all new patients requests from affiliated agencies and schedule appointments according to protocol in a timely manner.
9.Maintain New Patient Desktop requests and respond to all patient calls and inquiries in a timely and professional manner.
10.Respond to individuals seeking to access care as a new patient of the Health Center. Enter patient demographic data into the practice management system. Schedule new patient appointment via phone or walk in based on protocol in practice management system and update chart information.
11.Notify clinical staff, by the means provided (telephone/teams/paging), of patients seeking assistance beyond your skill level.
12.Monitor waiting room activity to ensure patient safety.
13.Assist in printing reports; maintain stock of forms and office supplies as directed by supervisor.
14.Back-up other Patient Service Representative personnel as needed.
15.Translate for patients as directed by supervisor, if appropriate, and as qualified.
16.Attend scheduled department meetings, as well as participate in other Health center meetings as directed.  If absent, responsible for reading minutes of meeting and signing the documentation.
17.Complete any mandatory safety-related and infection control in-services as designated by Senior Management Team.
18.Safeguard patient privacy and confidentiality and demonstrate sensitivity to cultural diversity of population being served.
19.Follow all Personnel Policies received at the time of employment.
20.Other responsibilities as assigned by Front Office Manager.

Qualifications: 
1.Education/Training:  High School Diploma or equivalent
2.Experience:  Two years of customer service experience in a related field.  Healthcare experience preferred.
3.Excellent communication skills.  Bilingual is a plus.
4.Must work well with the public.

Job Location:

Manchester

Date Added: November 16, 2020

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