Job Listing

Return to Jobs Listing Page.

Direct Service Staff - Winter Shelter

Community Action Partnership of Strafford County

Community Action Partnership of Strafford County is a 501(c)(3) private nonprofit organization established in 1965 under the provisions of the Equal Opportunity Act of 1964. We work with community, state and federal partners to assist children, families, low-income and elderly residents with their efforts to become or remain financially and socially independent through a variety of coordinated programs. Without the services provided by our agency, many local residents would be without a means to provide for their basic needs, including food, education, child care, utilities assistance, transportation, shelter and access to other services.

CAPSC offers a number of benefits including:

  • 403(b)
  • Medical coverage
  • Dental coverage
  • Earned time-off
  • Flexible spending accounts
  • Vision care coverage
  • Work/Life resources
  • Employee and Dependent life insurance
  • Disability insurance
  • 11 Paid Holidays a year

General Description


ssist in the daily operations of Seasonal Winter Shelter in a professional and hospitable manner. Enforce shelter rules and regulations, ensure a safe and respectful shelter environment.

Education and/or Experience

  • High School Diploma or GED
  • Experience in working or related field of social service and hospitality.
  • Prior experience working with children and the commitment to continue training.
  • Computer Literate.
  • Able to lift 25-40 lbs.

Essential Duties & Responsibilities

  • Work closely with Homeless Outreach staff to identify homeless clients who are eligible to obtain shelter and/or housing. Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
  • Complete hourly rounds
  • Answer telephone calls and referrals
  • Screen possible admissions for intakes and provide essential information and referrals
  • Complete intakes
  • Respond to residents/client needs
  • Orient new residents/clients
  • Regularly check to see that residents/clients are following expectations, getting along with their roommates and understand what services are available to them at Community Action Partnership of Strafford County
  • Provide conflict resolution using de-escalation and crisis intervention techniques. Uses appropriate problem-solving behavior to settle conflicts, including de-escalation and crisis intervention
  • Complete records and notes and all reporting requirements
  • Enforce guidelines in an appropriate manner
  • Identify and report safety concerns to the appropriate person
  • Work as a team with staff and residents in identifying resident issues. Assist in seeing that residents are pursuing available resources and complying with the rules
  • Attend weekly meetings with staff and other individuals related to serving the residents/clients
  • Attend and participate in other staff meetings and trainings as assigned
  • Performs other duties as required.

Other Qualifications

  • Strong commitment to maintaining confidentiality
  • Excellent organization and time management skills with ability to prioritize and manage workload and deadlines
  • Excellent problem-solving skills
  • Ability to work independently as well as in a team environment
  • Ability to work flexible hours and travel when necessary..
  • Reliable source of transportation with 100/300 liability insurance coverage.
  • Physical strength/endurance/mobility to perform in a standard daily required work routine (i.e. walking, sitting, lifting, and driving to various sites as required).

Communication Skills

  • Be able to communicate effectively with staff, volunteers, and families on a regular basis.
  • Good communication skills and ability to follow verbal and written instructions.
  • Ability to read, write and communicate instructions.

General Expectations

  • Plan, coordinate, organize and prioritize work.
  • Maintains and models good hygiene, appropriate dress (neat, clean, modest), and direct, positive, honest, and respectful behavior to parents, staff, and the community.
  • Energetically engages people, issues and work.
  • Applies the highest ethical standards to themselves and others daily.
  • Supports others in their efforts to be productive and effective and succeed in work and life.
  • Actively participates in teambuilding, which includes sharing ideas and mutual support of team members.
  • Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
  • Practices honest, respectful and direct communication as well as active listening.
  • Respects confidentiality of information about agency staff, personnel issues, and other program operations.
  • Maintains a positive and productive attitude regarding the Center and the CAPSC Agency when interacting both within the program and with the greater community.

Employment Screening

Valid Driver's License and insured vehicle (100/300 minimum coverage) for use on the job or acceptable alternative, driving record check, criminal record check, randomized drug screening.

Head Start, Early Head Start, Childcare, and Home Visiting Programs are also subject to the following: Head Start and Child Care Licensing requires a criminal record check and finger printing to be completed prior to employment. An initial physical examination record must be obtained upon hire, updated every three years and kept on file with Human Resources. If a TB screening indicates high risk, results of a TB test must be kept on file including any treatment received. An initial driving record check will be conducted. Driver’s license information will also be submitted to the agency’s automobile insurance carrier.

How to Apply:

Please submit your resume to

Job Location:


Date Added: October 13, 2020

Signup for the Nonprofit Notes newsletter

Stay up to date on nonprofit news, funding deadlines, job opportunities, and more with the Nonprofit Notes newsletter.


Go to top