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Director of Development

LISTEN Community Services

LISTEN operates a robust set of essential programs for low income individuals and families in the Upper Valley of Vermont and New Hampshire. These include a food pantry, community dinners, fuel and electrical assistance, housing grants, summer camp scholarships, holiday baskets, and budget counseling services. For more information on LISTEN and our programs, please visit our website at 

Oversee LISTEN’s development function, with a focus on establishing an infrastructure for future growth and development. Manage a major gifts portfolio, including donor cultivation and the education and nurturing of major gift prospects. Develop and strengthen the next phases of LISTEN’s growth based on our current 5-year plan.

  • Strategic and critical thinking with a strong record of executing overall development strategy, preferably for a human services nonprofit with a budget of $1 million - $20 million. Successful and progressive background in donor solicitation and stewardship processes with a record of and passion for raising major gifts. Effective supervision and coaching skills to foster results from a small development team. Strong desire to build a development team and enhance the development function within the organization.


  • Comprehensive management skills and experience, including but not limited to:
    • short- and long-term planning and evaluation,
    • directing and motivating and enabling staff and volunteers,
    • marketing and financial management,
    • organizational behavior and development,
    • board development and governance.
    • excellent verbal, written and presentation communication skills. 


  • Knowledge and experience in the following areas:
    • the nature and dynamics of philanthropy;
    • ethics; motivations for giving and volunteering;
    • research and cultivation practices;
    • capital campaigns;
    • standard solicitation techniques including face-to-face asking, proposal writing, special events, and direct mail;
    • development office functions, including gift processing, prospect and donor histories, and fundraising reporting. 


  • Required bachelor’s degree and a minimum of seven years of fund development experience in a professional position. Advanced degree and/or CFRE credential preferred.
  • Serve as part of the senior management team, working to ensure LISTEN’s organizational health and effectiveness. 
    • Participate with the executive director, senior staff, and board in defining the organization’s values, mission, and vision, and ensuring organizational health and effectiveness
    • Provide vital input in short- and long-term strategic and operational planning and positioning within the organization
    • Help leadership identify and address organizational development issues that challenge and support health and effectiveness in general, and fund development specifically 
    • Serve as an organizational ambassador, nurturing community relationships and identifying individuals for board candidacy
    • Set annual and campaign fundraising goals including unrestricted, restricted and planned gifts from individuals and grantmakers


  • Foster a culture of philanthropy throughout the organization, and create a donor-centered organization that nurtures loyalty through a comprehensive relationship-building program including cultivation and communications. 
    • Manage and direct the two fundraising staff (Assistant Director of Development and Development Assistant).  Establish personnel accountabilities for development staff and evaluate performance regularly.
    • Work with the executive director to enable all staff and board members to fulfill their fund development roles
    • Pursue formal and informal education for self and others
    • Design educational programs in fund development for staff and board; participate as teacher and facilitator


  • Provide design, implementation, and general oversight of all of the organization’s fund development activities, manage the day-to-day operations of the development function, and monitor adequacy of strategies and tactics. 
    • Ensure compliance with all relevant regulations and laws, maintain accountability standards to donors, and ensure compliance with code of ethical principles and standards of professional conduct for fund development and fundraisers
    • Ensure establishment of and compliance with the organization’s own fund development and philanthropic principles, policies and procedures
    • Assure development of a balanced funding mix of donor sources and solicitation programs tailored to the needs of the organization that will enable it to attract, retain and motivate donors
    • Work closely with the executive director and development team to create and implement strategies and departmental goals for identification, solicitation and stewardship of an active portfolio of high-net-worth individuals
    • Develop and implement effective strategies to capture and maximize the individual giving potential of major donors and prospects to meet fundraising goals and build a sustainable donor pipeline
    • Manage a portfolio of approximately 50 high-net-worth donors/prospects following effective moves management processes from qualification to stewardship 
    • Prepare executive director, senior staff, and board members for key donor meetings and cultivation activities
    • Assure proper planning including goal setting, strategy identification, benchmarking and evaluation to support fund development across all fundraising vehicles
    • Assure design and maintenance of donor and prospect records, gift management systems, and informational reports
    • Assure stability by creating a work environment that is rewarding to staff and volunteers
    • Serve as a primary ambassador for the organization and appropriately represent the institution, its board and executive director to donors, prospects, regulators, and volunteers
    • Help the organization measure performance measures for fund development, and monitor results
    • Foster a smoothly operating development function through timely and effective resolution of disruptions


  • Keep informed of developments in philanthropy and fund development as well as the general fields of management and the not-for-profit sector. 
    • Inform the executive director and volunteer leadership on the condition of the organization’s fund development program and on important factors influencing it, including current trends, issues, challenges, and opportunities
    • Recommend policy positions concerning fund development, and facilitate optimum decision-making by organizational leadership
How to Apply:

To apply, please send a resume and cover letter outlining your interest to 

Salary Range:


Job Location:


Date Added: August 21, 2020

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