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Fuel and Electric Assistance Manager

Community Action Partnership of Strafford County

Community Action Partnership of Strafford County is a 501(c)(3) private nonprofit organization established in 1965 under the provisions of the Equal Opportunity Act of 1964. We work with community, state and federal partners to assist children, families, low-income and elderly residents with their efforts to become or remain financially and socially independent through a variety of coordinated programs. Without the services provided by our agency, many local residents would be without a means to provide for their basic needs, including food, education, child care, utilities assistance, transportation, shelter and access to other services.

CAPSC offers a number of benefits including:

  • 403(b)
  • Medical coverage
  • Dental coverage
  • Earned time-off
  • Flexible spending accounts
  • Vision care coverage
  • Work/Life resources
  • Employee and Dependent life insurance
  • Disability insurance
  • 11 Paid Holidays a year

General Description

Reporting to the Director of Programs, the Fuel and Electric Assistance Manager plans, directs and coordinates Community Action Partnership of Strafford County Fuel and Electric Assistance programs, including fuel and electric assistance, food pantries and other related programs. The Manager oversees program budgets, policies regarding participant involvement, program requirements and benefit determination. The position directly manages outreach offices, full time and seasonal staff; provides operational oversight including grant writing and grant management, budget development and management.

The Manager will provide direction and guidance on the content of work and oversee the quality and scope of programs for a large number of clients with a variety of needs. This position is ultimately responsible for ensuring services to families and individuals are of the highest quality possible.

Education and/or Experience:

· Minimum of an Associate’s degree in business, social services or related field with 5-10 years direct supervision and management experience. Bachelor’s degree in business, social services or related field with 3-5 years direct supervision and management experience. Previous social services experience preferred.

· Strong computer skills, including proficiency in Microsoft Office products and ability to quickly learn program-specific software programs. Web-based computing experience preferred.

· Ability to create and maintain databases as well as generate reports that comply with agency and contract requirements.

· Ability to oversee and assist with grant writing, documentation and reporting; prior experience highly preferred.

· Demonstrated experience in creating and maintaining budgets and operational work plans.

· Knowledge of or ability to quickly learn rules and regulations associated with the fuel, electrical and emergency services.

· Ability to demonstrate creativity, resourcefulness, and professionalism in the work place.

Duties and Responsibilities

· Maintain a consistent and effective program, ensuring positive staff / client communication and overall staff satisfaction.

· Oversee the agency’s Fuel and Electric Assistance services programs; supervise employees and volunteers; coordinate scheduling of full time and seasonal staff based on demand.

· Assist with program specific contracts, grants applications, and budgets to ensure compliance.

· Assists the Director of Program Operations in reviewing grant/funder reports prepared by Coordinators prior to submission.

· Assists in monitoring and evaluating program compliance and procedures in accordance with relevant funding streams and CAP policies in coordination with the Contracts and Data Quality Manager.

· Monitor electronic and hard copy program service documentation to ensure appropriate information has been documented.

· Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. Conduct required staff evaluations within established timeframes.

· Ensure timely service and support to clients, such as referrals for other services, conducting a needs evaluation and resolving complaints.

· Assist in providing direct guidance on the objectives of the work in the client services department and connect those to the agency wide strategic plan including implementation of the coordinated service delivery model.

· Report funding program opportunities from federal, state, local and private funding sources that will support the objectives of the department.

· Assist assess the community needs and work with the community and agencies to fill the needs of the target population.

· Oversee pantry operations in cooperation with nutrition staff.

· Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements and program benefits.

· Help to prepare, administer and maintain records and reports, such as budgets, training manuals and monthly reports to Deputy Director.

· Act as a resource to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies related to community services programming.

· Speak to community groups to explain and interpret agency purposes, programs, and policies.

· Monitors proposed legislation, regulations, or rule changes to determine how services could be impacted.

· Represent the agency at local, state and national meetings as required.

· Establish and maintain relationships with other agencies and organizations in the community to meet community needs and to ensure that services are not duplicated.

· Ability to work flexible schedule as required.

· Other duties as assigned.

Supervisory Responsibilities

· Supervise full-time and seasonal community services staff at two locations

General Expectations

· Strong commitment to maintaining confidentiality. Respect confidentiality of information about agency staff, personnel issues, and other program operations.

· Plan, assign, coordinate, organize and prioritize work.

· Model direct, positive, honest, and respectful behavior in every aspect of work with children, families, staff and community members.

· Energetically engage people, issues and work.

· Apply the highest ethical standards to themselves and others on a daily basis.

· Support others in their efforts to be productive and effective and succeed in work and life.

· Actively participate in teambuilding, which includes sharing ideas and mutual support of team members.

· Consistently use interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.

· Practice honest, respectful and direct communication as well as active listening.

· Communicate effectively with staff, volunteers, and families on a regular basis

Employment Screening

Valid Driver's License and insured vehicle (100/300 minimum coverage) for use on the job or acceptable alternative, driving record check, criminal record check, randomized drug screening.

How to Apply:

Please submit your resume to

Job Location:


Date Added: June 22, 2020

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