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General Case Manager

Community Action Partnership of Strafford County

Community Action Partnership of Strafford County is a 501(c)(3) private nonprofit organization established in 1965 under the provisions of the Equal Opportunity Act of 1964. We work with community, state and federal partners to assist children, families, low-income and elderly residents with their efforts to become or remain financially and socially independent through a variety of coordinated programs. Without the services provided by our agency, many local residents would be without a means to provide for their basic needs, including food, education, child care, utilities assistance, transportation, shelter and access to other services.

CAPSC offers a number of benefits including:

  • 403(b)
  • Medical coverage
  • Dental coverage
  • Earned time-off
  • Flexible spending accounts
  • Vision care coverage
  • Work/Life resources
  • Employee and Dependent life insurance
  • Disability insurance
  • 11 Paid Holidays a year

General Description
Content and Operation Managers are high level content experts with operational and staff management responsibilities. Reporting to the Director of Program Operations (DPO), a Content and Operations Manager has broad responsibility for staff and operations; they focus on programmatic quality and act as manager for front line staff. They assist the DPO with information about programs assigned to them and the outcomes of the clients served. The Case Manager acts as a resource to the entire agency in their assigned area. The Case Manager is more likely to be inwardly focused on their area of expertise and helping as requested with specific clients. At times, the Case Manager will verify information and enroll clients in programs and can act as a second level of oversight when the verification process has found the client is not eligible. In limited cases, the Case Manager may do preliminary intake. The Case Manager can be in the areas of early childhood, housing, whole family approach, domestic violence, weatherization, fuel and electric programs, financial education and counseling, asset development and senior services. They also ensure that data is available for contract reporting; they exhibit extensive knowledge about the content area in order to appropriately manage staff and a considerable level of understanding about programs under their overall purview.

The Case Manager will provide direction and guidance on the content of work and oversee the quality and scope of programs for many clients with a variety of needs. This position is ultimately responsible for ensuring services to families and individuals are of the highest quality possible.

Education and or Experience:
• Minimum of an Associate’s degree in social services or related field; or 3-5 years direct supervision and management experience.
• Previous social services experience preferred.
• Strong computer skills, including proficiency in Microsoft Office products and ability to quickly learn program-specific software programs. Web-based computing experience preferred.
• Ability to create and maintain databases as well as generate reports that comply with agency and contract requirements.

Position Description
• Ability to oversee and assist with grant writing, documentation and reporting; prior experience highly preferred.
• Demonstrated experience in creating and maintaining budgets and operational work plans.
• Knowledge of or ability to quickly learn rules and regulations associated with the fuel, electrical and emergency services.
• Ability to demonstrate creativity, resourcefulness, and professionalism in the workplace.

Duties and Responsibilities
• Maintain a consistent and effective program, ensuring positive staff/client communication and overall staff satisfaction.
• Assist DPO in preparing grant and funder reports.
• Overall responsibility for operations within their area.
• Monitor and evaluate program compliance and procedures in accordance with relevant funding streams and CAP policies in coordination with the DPO and Contracts and Data Quality Manager.
• Monitor electronic and hard copy program service documentation to ensure appropriate information has been documented.
• Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
• Ensure timely service and support to clients, such as referrals for other services, conducting a needs evaluation and resolving complaints.
• Prepare, administer and maintain records and reports, such as budgets, training manuals and monthly reports to DPO.
• Act as a resource to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies related to community services programming.
• Speak to community groups to explain and interpret agency purposes, programs, and policies.
• Collaborate with DPO to analyze proposed legislation, regulations, or rule changes to determine how services could be impacted.
• Represent the agency at local, state and national meetings as required.
• Establish and maintain relationships with other agencies and organizations in the community to meet community needs and to ensure that services are not duplicated.
• Ability to work flexible schedule as required.
• Other duties as assigned.

Supervisory Reponsibilities:
General supervision as directed by the DPO.

General Expectations
• Strong commitment to maintaining confidentiality. Respect confidentiality of information about agency staff, personnel issues, and other program operations.
• Plan, assign, coordinate, organize and prioritize work.
• Model direct, positive, honest, and respectful behavior in every aspect of work and community service.
• Apply the highest ethical standards to themselves and others daily.
• Support others in their efforts to be productive and effective and succeed in work and life.
• Actively participate in teambuilding, which includes sharing ideas and mutual support of team members.
• Consistently use interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
• Practice honest, respectful and direct communication as well as active listening.
• Communicate effectively with staff, volunteers, and families on a regular basis.

Employment Screening
Valid Driver's License and insured vehicle (100/300 minimum coverage) for use on the job or acceptable alternative, driving record check, criminal record check, randomized drug screening.

How to Apply:

Please submit your resume to capjobs@straffordcap.org

Job Location:

Dover

Date Added: June 22, 2020

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