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Prevention Intake Specialist

Southwestern Community Services

~~Southwestern Community Services, Inc. (SCS) is one of five community action agencies throughout New Hampshire, and part of the larger network of 70 agencies in New England and nearly 900 agencies nationwide. We have been serving the needs of our citizens since 1965 when President Lyndon Johnson waged his “War on Poverty.” Over the years our programs have evolved and expanded to keep pace with the constantly changing needs of our citizens. We strive to stay in touch with the real needs of the people and find or develop programs that will best serve those needs. We have a diverse funding base ranging from federal to state and local governments, as well as private foundations and corporations.

 

 

 

 


SCS is looking for 2 individuals to fill this position.

Responsible for supporting the Housing Stabilization assistance programs with requests for assistance to prevent homelessness and provide rapid re-housing for those experiencing homelessness. This includes receiving phone calls, working with households to complete their applications, processing check requests, and following up to ensure that housing is stabilized. Strong customer service skills, attention to detail, and the ability to process a high volume of applications required.  

Requirements:
  • 1-3 years experience in Human Services or related field
  • Excellent customer service skills
  • Competent computer skills
  • Familiarity with community resources available for those in need 
Responsibilities:
  • Returns all phone calls in a timely manner, including logging the calls
  • Maintains ongoing communication and provides updates to Housing Stabilization Manager
  • Follows up on documentation needed to complete applications
  • Communicates relevant information from meetings, trainings, and forums to supervisor
  • Advocates for the needs of the program and households served
  • Represents self, program, and agency in a positive manner
  • Completes ongoing reports
  • Refers to other community resources, as appropriate
  • Other duties, as assigned
How to Apply:

Please submit a letter of interest, resume & three references to:

Craig Henderson at chenderson@scshelps.org

SCS is an EOE and a partner of the Untited Way

Salary Range:

$12-14/hr

Job Location:

Keene

Date Added: June 16, 2020

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