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Director or Substance Use Services

Families in Transition – New Horizons

The mission of Families in Transition – New Horizons-New Horizons is to provide hunger relief, emergency shelter, safe affordable housing, and supportive services to individuals and families who are homeless or in need, enabling them to gain self-sufficiency and respect.

Founded as a nonprofit organization in 1991, Families in Transition – New Horizons was formed as a response to the growing number of homeless individuals and families in Manchester and throughout the state of New Hampshire. Since its inception, FIT has been committed to providing only the most innovative and effective programming to help homeless individuals and families reach beyond the cycle of homelessness and lead healthy and successful lives. We believe that having a home is a basic human right and a fundamental component of becoming an engaged and contributing member of the community.

FIT’s unique combination of quality, affordable housing, and services has been recognized statewide and nationally as one of the most effective ways to end homelessness. Remaining on the forefront of research and innovation in homeless services, the Families in Transition – New Horizons model empowers homeless individuals and families to lead healthy, happy, and productive lives.

The Board of Directors of Families in Transition – New Horizons and New Horizons have voted to merge both organizations into one, effective January 1, 2018. This strength-based merger will help best serve the individuals and families in our community who are most in need.

Mission:  To provide hunger relief, emergency shelter, safe affordable housing, and supportive services to individuals and families who are homeless or in need, enabling them to gain self-sufficiency and respect.

Core Behavioral Values:  Integrity.   Teamwork.   Quality.   Respect.  Responsibility. And a dedication to helping others.

These behaviors are based on Families in Transition – New Horizon’s cultures and values critical to support the mission of the organization.

Job Summary: The Clinical Director is responsible for oversight of the agency substance use clinical programs.  Responsibilities include supervision of Program Managers, direct support staff as assigned, quality assurance of evidenced based practices and programming, fidelity to models, and ensuring best services provided to all clients across programs.


Minimum Requirements (Education/Experience/Certificates/Licenses): 

  • State of NH License by Board of Mental Health and/or Board of Licensing for Alcohol and Other Drug Professionals
  • Masters Level Degree in applicable field (social work, community mental health, addiction focus, psychology, etc.)
  • Flexible work schedule.
  • Maintain a professional appearance at all times.
  • Criminal Background Check

Essential Functions: Clinical Programming

  • Collaborate with the Vice President, Clinical & Supportive Services to improve and assure clinical quality at all substance use/clinical programs
  • Oversight of all Substance Use Related Clinical Programming
  • Fidelity to Evidence Based Practices
  • Management of Contract Requirements
  • Adherence to State Health Licensing, HIPAA Regulations, 42 CFR Part II, and other state regulations applicable to clinical programming.
  • Reporting dashboard measurable outcomes
  • Management of Clinical Program Managers, as assigned.
  • Supervision of direct clinical support staff
  • Responsible for chart reviews, oversite of chart quality and compliance
  • Other:

  • Provide oversight and management of Clinical Program strategic plan and operations ensuring the highest quality service.
  • Ensure all interactions and decisions are client centered.
  • Participate in or lead quality assurance team review programs quarterly.
  • Analyze data and make recommendation to the Vice President, Clinical & Supportive Services.
  • Oversight of third party billing providers, policies and procedures.
  • Assist in creating and maintaining Clinical Department Policy and Procedure manuals
  • Oversight of funding reports ensuring timely and quality completion for all requirements as applicable contracts and grants for all programs under positions purview.
  • Oversight and clinical supervision of assigned clinical staff working toward licensure and interns to include hiring, training, evaluation and on-going guidance/conflict resolution for each position.  Provide weekly supervision.
  • Assist in collaboration with Vice President, Clinical & Supportive Services in Program Development, including ongoing research of new models, treatment techniques and curriculums for agency implementation, maintaining education on evidence-based practices to maintain cutting edge treatment.
  • Community liaison to networks, associations, or other identified collaborative partners to engage the agency in partnerships, enhance programming for participants/clients and maintain connections to the community.
  • Facilitate clinical individual and group sessions as needed utilizing curriculum and therapeutic process/tools as approved by program design on a variety of relevant topics as applicable.
  • Collaboration across departments to enhance overall agency operations and seamless communication inter-departments.
  • Network and collaborate with community agencies encouraging consistency of referrals, access to resources for participants, integration within programs as appropriate and relationship building in the community.
  • Oversight of client/participant files/electronic health record to ensure accuracy, timeliness of completion and quality of documentation for ethical, professional and funding requirements and expectations.
  • Oversight of third party payer system to ensure accuracy, timeliness of completion, quality of documentation and adherence to third party contracts for ethical and professional quality.
  • Provide oversite and guidance for emergency crisis line to the on-call manager as needed.
  • Demonstrate a positive, enthusiastic and motivating presence at all times.   Support staff retention by engaging in positive reinforcement of quality work and commitment.
  • Participate in in-service training or community trainings as approved.
  • Assists and/or lead role with special projects or new program initiatives.
  • Maintain and promote professionalism, in accordance with the Families In Transition – New Horizon’s Employee handbook
  • Perform other duties assigned by the Vice President, Clinical & Supportive Services.
  • Uphold and promote Families in Transition – New Horizon’s mission.
How to Apply:

If interested in this position, apply on our Indeed website at

Families in Transition-New Horizons is proud ot be an Equal Opportunity Employer.

Salary Range:


Job Location:


Date Added: May 14, 2020

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