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Housing Advocate

The Way Home

The Way Home, a non-profit dedicated to helping low-income households obtain and sustain safe, affordable housing throughout the state of New Hampshire.  Since 1988, we have assisted more than 21,000 homeless and high risk families, individuals, veterans and special needs clients with their housing needs.

 Our Mission and Vision statements speak of creatively helping those with the fewest resources. When designing our programs, The Way Home looks first to empower our clients in need. Over the past 29 years, this  has meant helping them increase their resourcefulness by providing more financial literacy classes, housing counseling and coaching, steps to success coaching, healthy home education, landlord/tenant rights and other life skills classes.

Our Vision is to continue as an innovative, grassroots organization committed to creatively helping those with the least resources increase access, raise hope, and build self-esteem.  We believe in implementing a “housing first” approach, which provides secure housing with the support they need to make a difference in their lives.

As a grassroots organization, we draw our strength from the community we serve.


Reports To:                                         Chief Operating Officer-Programs

Specialty Area:                                    Homelessness Prevention / Intervention - Eviction Prevention Services

Employment Classification:                Salaried, Exempt – Full time 40 hours annual salary starting at $35,569

Directly Supervises and Evaluates:     None

Purpose of the Position:

The Housing Advocate works with The Way Home's (TWH) Housing Services Team to provide applicant interviews and client supportive services according to The Way Home's mission, vision, values, and program design.

 

This position is paid for through diverse grant funding and general agency fund-raising.  Continuation of this position is dependent on the organization’s ability to secure funding each year.

 

General Description:

Under the supervision of the COO-Programs, and in accordance with The Way Home Policies and Procedures,

the Housing Advocate  provides direct client services and assists with client services data management and reports to fulfill The Way Home's mission:

To assist lower income families and individuals obtain and keep safe, affordable housing, offer supportive services to nurture their independence and advocate for greater opportunity.

 

The Way Home offers these housing services in New Hampshire from its neighborhood-based Housing Resource Center at 214 Spruce Street, Manchester, NH and through outreach programs.

Requirements:

Essential Duties:

  1. Pre-qualify clients for TWH Housing Rental Assistance & Supportive services
  2. Use The Way Home’s Housing Services tools for homelessness prevention/intervention: 
  3.   Assessment of needs and establishing of housing affordability plans
    1. Budget reviews with strategies to reduce costs / increase income
    2. Tenant education, apartment inspections, and landlord negotiations
    3. Help with applications to mainstream resources
    4. Referrals to community resources and job training opportunities
  4. Recommendations to TWH’s Housing Assistance Fund and Supportive Housing Programs: Security Deposits, Transitional & Permanent Housing, Homelessness Prevention, Rapid Re-Housing, and HHARLF Eviction Prevention Services
  5. Carry out steps to complete process for appropriate Housing Assistance Fund/Supportive Housing Program
  6. Coordinate supportive services and Steps to Success Coaching with TWH Housing Services Team
  7. Set-up and maintain system for managing client files, including eligibility documentation
  8. Provide accurate information for client service data management systems, and complete assigned steps, e.g. 
  9. paper forms, electronic data entry, data management, data quality review, and program reports
  10. Assist & support with program outcome reports
  11. Meet weekly and as needed with other team members for Client Services Review and Housing Assistance Fund decisions
  12. Attend meetings, as assigned by COO-Programs with Housing & Homeless program partners
  13. Attend workshops and trainings required by COO-Programs
  14. Attend all regularly scheduled and as needed Staff Meetings
  15. Other duties as needed or assigned

Additional TWH Staff Requirements:

  1. Show all persons seeking assistance both compassion and the challenge of shared responsibility
  2. Build mutual respect among all persons connecting to The Way Home, including program applicants, clients, community partners, as well as other staff members and Board members
  3. Respectfully protect confidential information related to staff members, clients, or other related parties
  4. Maintain positive communication at all times both inside the organization and externally
  5. Must be at work at scheduled start time or notify your supervisor before your required start time,
  6. Complete assignments within set parameters and timeframes
  7. Use good judgment in balancing many priorities in a fast-paced environment
  8. Handle stress in a professional and positive manner
  9. Adhere to all policies and protocols in all areas in effect at The Way Home; and provide information as required by agency or program, e.g., background checks, proof of car insurance & license
  10. Communicate effectively both verbally and in writing to a broad variety of audiences with sensitivity to cultural, language and learning differences
  11. Identify a conflict of interest and defer to a team member
  12. Advocate for the concerns of low income tenants while teaching tenants self-advocacy skills
  13. Manage any personal biases while establishing appropriate boundaries with clients, staff, volunteers, community partners, other stakeholders

Skills and Education Requirements:

  • Education: Bachelor’s Degree or equivalent experience.
  • Experience:  Demonstrates ability to implement government regulated supportive housing service projects
  • Technology Skills: Effectively uses technology as needed for project, e.g., Microsoft Office Word, Excel, Outlook & On-Line Client Data Management Systems
  • Background Check: Will meet police record and other background checks for integrity of project and safety of clients and staff.
  • Project Management: Provides leadership, organizing skills, and discipline to carry out project activities to meet project objectives within time-frames and all governing rules.
  • Communication: Able to communicate effectively both verbally and in writing to a broad variety of audiences with sensitivity to cultural, language and learning differences.
  • Teaching by Example:  Able to work with diverse target audiences using a partnership-based empowerment model that builds just relationships and responsible action.  
  • Compassion with Empowerment:  Able to put client at ease and listen with an open heart, building trust and establishing mutual respect, while teaching responsible self-help.
  • Conflicts of Interest: Able to identify a conflict of interest and defer to a team member.
  • Privacy and Confidentiality:  Able to maintain client information at a high level of confidentiality and use information sharing releases under strict limitations. 
  • Professional Behaviors:  Able to be aware of own biases, to practice nondiscrimination and mutual respect, with appropriate professional boundaries. 
  • Housing-Related Motivational Interviewing:  Has strong interviewing skills for housing affordability planning.
  • Financial Management: Able to teach household resource management budgeting skills.
  • Housing Advocacy: Able to advocate on behalf of tenants with and to teach self-advocacy skills.
  • Assessment of Housing Affordability & Safety: Able to use healthy housing and rent reasonableness standards to assist with housing stabilization plans
  • Teamwork:  Able to work effectively as part of multiple teams and to provide leadership for the project within The Way Home and with program partners.
  • Problem-Solving and Action Plans:   Able to work independently as well as part of the respective teams for housing-related goals - inform, assess, decide, plan, act, re-assess.
  •  Attention to detail:  Able to complete accurate documentation, data bases, and reports.
  • Commitment to Mission:  Desire to strive for excellence in carrying out project goals within the vision, mission, values and program approach of The Way Home. 
  • Other: Has own transportation, valid driver’s license, insurance, and ability to drive within NH
How to Apply:

Resumes with 3 letters of reference should be submitted to The Way Home at info@thewayhomenh.org

No Calls

Salary Range:

35,569

Job Location:

Manchester

Date Added: February 28, 2020

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