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Patient Intake Representative

Amoskeag Health

Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.

Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.

To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.

We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.

Core Values
We believe in:
• Promoting wellness and empowering patients through education
• Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy
• Providing exceptional, evidence-based and patient-centered care
• Removing barriers so that our patients achieve and maintain their best possible health

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.

The New Patient Registration representative is responsible for the accurate completion of the new patient registration process to include responding to new patient inquiries, data entry of patient data and demographics into the practice management system, and when indicated, intake/discount determination, distribution of information about the Health Center and services provided and Medical Discount Card renewal processing. Provides back-up to other Front Office personnel.

Responsibilities include but are not limited to 1.Answer all new patients incoming calls directed to that extension or take messages and return phone calls to new patients in a timely manner.
2.Respond to individuals seeking to access care as a new patient of the Health Center.
3.Enter patient demographic data into the practice management system.
4.Schedule new patient appointments according to scheduling protocol.
5.Assist with keeping patient demographic data, insurance and financial information updated in practice management system as needed.
6.Perform intake screenings to include interview, documentation, Medical Discount Card distribution and renewals, and updates as indicated according to intake protocol.
7.Perform Medicaid and Marketplace screenings to include interview, documentation, application submission, enrollment and renewals based on patient’s eligibility.
8.Set up payment plans according to facility guidelines.

Job Location:


Date Added: January 2, 2020

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