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Office Administrator

Concord Coalition to End Homelessness

The Concord Coalition to End Homelessness (CCEH) is a non-profit organization, formed in 2008, that works to eliminate the causes of homelessness in the greater Concord, NH community.  CCEH operates 4 main programs: (1) “Housing First Concord,” which provides permanent supportive housing to chronically homeless individuals; (2) the Concord Homeless Resource Center; (3) The Emergency Winter Shelter which operates December thru March; and (4) CCEH is the lead entity implementing Concord’s Plan to End Homelessness, working to bring together the community stakeholders and resources for solutions to end homelessness to Concord.  

Position Title:    Office Administrator

Reports to:         Executive Director

Supervises:        N/A

Status:                  Part-time ( 20-25 hours per week, 5 days per week)

FLSA:                     Nonexempt (hourly)


  The Office Administrator’s role is to manage the CCEH office, facilitate property maintenance, and assist the Executive Director with administrative functions for fundraising and other events.

The Concord Coalition to End Homelessness is a rapidly growing non-profit organization dedicated to the vision of a Concord area community where everyone has a safe, decent, stable and affordable place to live. 


Job Summary

The Office Administrator will provide administrative and clerical support/leadership for the operation of the Concord Coalition to End Homeless (CCEH) and the work of its Executive Director.


Minimum Qualifications

  • Able to operate confidently in Office 365, and familiarity with Donor Snap (or equivalent), Constant Contact (or equivalent), social media, and basic website management.
  • A Bachelor’s Degree or equivalent.
  • 3+ years of experience providing administrative and clerical support/leadership.
  • Demonstrated writing skills.


Core Competencies

  • Managing Mission and Goals:  Demonstrates understanding and support of the mission and vision of the Concord Coalition to End Homelessness; talks and conceptualizes beyond the here and now to a larger sense of purpose; is optimistic; helps others own the CCEH mission and vision.
  • Integrity and Trust:  Is widely trusted; practices direct, honest, and transparent communications; maintains confidentiality; admits mistakes; responds to situations with consistency and reliability; is authentic.
  • Interpersonal Relationships:  Relates well to all kinds of people; builds appropriate rapport; builds constructive and effective relationships; considers the impact of his/her actions on others; uses diplomacy and tact; helps others save face in difficult situations; is easy to approach and talk to; avoids communication triangles.
  • Team Orientation:  Demonstrates interest, skill and success in team environments; promotes group goals ahead of personal ones; is a resource to other members of the team; understands and supports the importance of teamwork and takes responsibility for his/her part in the success or challenges of the team.
  • Composure:  Is cool under pressure; does not become defensive or irritated when times are challenging; is considered mature; can be counted on to hold things together during challenging times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
  • Conflict Management:  Deals with problems quickly and directly; steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; settles disputes collaboratively and equitably; finds common ground and gets cooperation.
  • Written and Oral Communication:  Is able to write clearly and succinctly in a variety of communication settings and styles; expresses himself/herself clearly in conversation and interactions with others; summarizes or paraphrases his/her understanding of what others have said to verify understanding and prevent miscommunication.
  • Flexibility:  Is open to different and new ways of doing things; can shift gears comfortably; able to see the merits of perspectives other than his/her own; demonstrates openness to new organizational structures, procedures, and technology; switches to a different strategy when an initially selected one is unsuccessful; can decide and act without having the total picture.
  • Organizing:  Can marshal resources to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
  • Time Management:  Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; can attend to a broader range of activities.

Essential Functions

  • Provides administrative and clerical support to the Executive Director including processing of mail,  digital and non-digital filing, and data entry, .
  • Arranges all aspects of special events on behalf of the Executive Director.
  • Prepares, edits, and/or copies digital and non-digital materials for dissemination.
  • Coordinates scheduling of CCEH facilities and rentals.
  • Arranges minor building repairs and routine building maintenance and inspections.
  • Manages inventory and procurement of office equipment and supplies.
  • Provides administrative support for CCEH fundraising and budgeting activities.
  • Approves and processes bills, processes incoming donation checks.
  • Monitors time sheets.
  • Participates in regular staff meetings and committee meetings as appropriate


Other Responsibilities

  • Assists with the preparation of reports for the Board of Directors.
  • Coordinates the dissemination of CCEH news through social media.
  • Updates content on CCEH website
  • Trains other staff in the use of collaborative technology.
How to Apply:

Please send cover letter and resume to

Salary Range:


Job Location:


Date Added: November 6, 2019

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