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Loan Processor

Granite State Management & Resources

GSM&R; a NHHEAF Network Organization, has over 50 years of experience in helping families plan and pay for higher education. The Organizations are comprised of three independent, 501(c)(3) nonprofit agencies: New Hampshire Higher Education Assistance Foundation (NHHEAF), Granite State Management & Resources (GSM&R) and New Hampshire Higher Education Loan Corporation (NHHELCO). The interconnectedness of these organizations provides students and schools with expertise in all aspects of the student loan industry. The NHHEAF Network Organizations aspires to be recognized as one of the Nation’s most capable, trusted, and innovative leaders in educational loan services that enhance the promotion, advancement, and support of higher education for our state and our region.

The Organizations’ business model and structure has provided significant efficiencies and cost savings. Beyond its own doors, student and parent borrowers, K-12 schools and local nonprofit agencies have benefited tremendously by these savings. Student loan earnings are reinvested in the Organizations and in the greater New Hampshire community. Reinvestment is achieved through cost-saving borrower benefits, default prevention expertise, college planning, and charitable giving. All of the programs and services accomplished at the Organizations are made possible by the dedication and oversight of three separate, independent boards of trustees.

Are you a numbers person? Do you enjoy fast-paced, challenging, yet rewarding work?

Granite State Management & Resources, a rapidly growing student loan servicer, is searching for our next Loan Processor and it could be you! This position is responsible for reviewing and maintaining student loan borrower accounts, including gathering information and processing changes as required.

Essential Responsibilities: 

  • Process changes to borrower loan(s) status as it pertains to current enrollment status, payments, deferments, forbearances, graduation dates, changes of address, etc.
  • Open and sort customer correspondence as necessary. Retrieve and index documents from the document imaging system and storage facilities.
  • Perform research and follow-up as necessary on routine inquiries received from borrowers.
  • Communicate with borrowers to follow-up and obtain basic and missing information via telephone or other methods.


  • High School Diploma or Equivalent
  • 2 to 3 Years of experience is required in customer service or consumer collections, payment processing, financial data entry, and general office procedures.
  • Ability to apply acquired business skills and general office procedures, basic math, and data entry utilizing Excel.
  • Ability to communicate effectively, both verbally and in writing, with or without the use of interpretive devices.

What to love about GSM&R:

  • Competitive benefits
  • Opportunity for growth
  • Paid annual volunteer hours
  • Competitive pay
  • And so much more!

This position supports a federal contract that requires applicants to be able to obtain a Public Trust security clearance. This process will include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment. US Citizenship may be required for a Public Trust security clearance to be considered.

Accessibility: If you need help accessing this page, please contact: Email: or call (603) 225-5867 ext. 259

To provide equal employment and advancement opportunities to all individuals, employment decisions
at Granite State Management & Resources will be based on merit, qualifications, and abilities. Granite
State Management & Resources does not discriminate in employment opportunities or practices on the
basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions), national
origin, ancestry, age, a qualified individual with a disability, family care status, status as a protected
veteran, marital status, sexual orientation or any other characteristic protected by law.

Equal Employment Opportunity is The Law

GSM&R participates in E-Verify

How to Apply:

Apply online at:

Accessibility: If you need help accessing this page, please contact: Email: or call (603) 225-5867 ext. 259

Salary Range:


Job Location:


Date Added: October 29, 2019

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