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Family and Community Support Specialist (FCSS)

NAMI New Hampshire

The National Alliance on Mental Illness New Hampshire (NAMI NH) is a statewide, grassroots non-profit comprised of a network of affiliate chapters and support groups, staff and volunteers that provide information, education and support to all families and communities affected by mental illness. NAMI NH’s public policy work includes advocacy for health insurance coverage and access to comprehensive, integrated health care and community-based supports without discrimination or stigma for all who are affected by mental illness.

Our Connect Program is designated as a National Best Practice Program that trains professionals and community members to prevent and respond effectively to suicide across the lifespan.   Our public health, socio-ecological model emphasizes collaboration between service providers.  Best practice protocols are provided for each service provider discipline. The training can be customized to meet the needs of a community or organization. 

Visit or to learn more about our programs.

NAMI NH is growing! NAMI NH is seeking a full time two, 40 hours per week, Family and Community Support Specialists in Manchester. These are salaried, exempt positions.

Job Summary: The Family and Community Support Specialists (FCSS) will provide 1:1 support and education to families/primary caregivers of children, birth to age 8, with Serious Emotional Disturbances (SED) to improve mental health outcomes by adapting the NH Wraparound Practice Model. The FCSS will establish support groups and family education programs in Manchester.


Knowledge, Skills, Abilities and Education:

  • Lived Experience – having personal experience as a parent or family member of a child with SED and understands and has the experience of working through the process toward family recovery empowerment.
  • Knowledge of community resources and experience navigating the mental health and related systems of care.
  • Three years of work experience in the human service or mental health field providing direct service.
  • Ability to use a computer to develop, track, transfer and access information related to work.
  • Have available, reliable transportation and willing to travel and have a flexible schedule.
  • Bilingual - Spanish or other preferred
  • Provide one-to-one support to families/primary caregivers of children, age 0-8, with Serious Emotional Disturbance (SED).
  • Demonstrate in his/her work a commitment to the system of care values and guiding principle
  • Serve on work groups, advisory councils and committees as assigned.
  • Demonstrate effective outreach and promotion of NAMI NH’s support, and education programs.  
  • Attend community events/meetings as assigned.

Work Schedule: 

Generally works Monday through Friday with occasional requirements to attend evening and/or weekend events. Local travel required. 

How to Apply:

Send your letter of interest, resume and salary requirements to:

 NAMI New Hampshire is committed to a policy of Equal Employment Opportunity (EEO) and does not discriminate in the terms, conditions, or privileges of employment because of race, color, gender, religion, national origin, age, disability, veteran status, marital status, sexual orientation or physical or mental disability or any other classification protected by state, federal or local law.

These positions are funded through a contract with the City of Manchester, Health Department.

Job Location:


Date Added: October 28, 2019

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