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SSVF Outreach / Case Manager

Harbor Homes

Harbor Homes is a non-profit community-benefit organization that provides low-income, homeless, and disabled New Hampshire community members with affordable housing, primary and behavioral health care, employment and job training, and supportive services. As a member of the Partnership for Successful Living, Harbor Homes offers a unique, holistic approach to care that results in better outcomes for our clients and the community.


This position is a dual outreach and case management role to serve about 20 households per grant year for Supportive Services for Veterans Families (SSVF). Provide case management for a VA funded Housing First grant working to achieve housing stability with veteran households. This position is responsible for creating linkages with VA and community based resources, coordinating community efforts and providing advocacy efforts for participants in Harbor Homes' Supportive Services for Veterans Families program.

Requirements:

Educational and Professional

  • Bachelor Degree, in social work or behavioral science preferred
  • One to two years of previous experience in adult case management.
  • Working knowledge of community resources as they relate to homelessness and veterans.
  • History working with vulnerable/homeless populations
  • Experienced with Microsoft Office (Word, Excel, PowerPoint), Outlook, Internet
  • Veterans preferred

Knowledge/Abilities/Requirements

  • Strong writing, reading, listening and speaking communications skills.
  • Ability to set and observe appropriate boundaries with clients.
  • Able to maintain a professional, customer service-oriented attitude at all times.
  • Strong team/ consensus building skills
  • Ability to meet with households with diverse needs and challenges
  • Display a high level of initiative, effort and commitment towards completing assignments efficiently.
  • Able to meet a flexible work schedule
  • Be aware of and adhere to all HIPAA rules and regulations and must be an active participant in safety measures for ensuring confidentiality of information as it relates to clients and this agency
  • Ability to work independently
  • Clean Driving Record
  • Other Core Competencies expected: time management, attention to detail, crisis management, interpersonal skills, reliability, collaboration, initiative and community organizational understanding
Responsibilities:

Direct Service:

  • Provides strengths-based case management to SSVF households as assigned. Case management includes, but not limited to: screening, intake, assessment, individual service plan development, budgeting, monitoring, linkages to appropriate community resources, follow-up, advocacy, appropriate discharge, and tracking client outcomes.
  • Approximately 50% field outreach to identify veterans experiencing homelessness and link to housing resources
  • Monitor the participants progress on the Individual Service Plan, and amend or extend the plan as needed to ensure that participants achieve their housing stabilization goals,
  • Maintains precise and accurate documentation of case management services, including client files, case notes and entries into the Homeless Management Information System (HMIS)
  • Adhere to the policies and procedures outlined in the SSVF Program Manual as well as Boulder Point, LLC manual.
  • Adhere to client confidentiality requirements and standards.
  • Be a representative of, and coordinate with providers through the Partnership for Successful Living
  • Continue to acquire professional education and development in best practices relevant to veterans and the homelessness experience.
  • Provide 5 hours a week of Case Management to the Veterans housed at Boulder Point in Plymouth, NH.
  • Participate in all SSVF team meetings, relevant regional meetings, webinars and trainings and coordinate with Outreach Lead, Community Data Specialist and Housing Navigator as needed.
  • Maintain current calendar of all professional activities in Outlook.

Community Organizing

  • Participate in the Continuum of Care within their region, coordinated entry local service delivery area meetings, statewide Ending Veteran Conferences calls and local case conferencing
  • Establishes and maintains collaborative working relationship with community and VA resources.
  • Performs other related duties as assigned by Program Manager
Job Location:

Grafton

Date Added: October 25, 2019

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