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Intake Coordinator

Catholic Charities New Hampshire

Catholic Charities New Hampshire is one of the largest non-profit social services agencies, serving 1-in-12 New Hampshire residents and helping them overcome major life obstacles, build independence and move their lives forward. Programs include Counseling Services, The New Hampshire Food Bank, The CareGivers, Our Place, Parish & Community Services, Immigration Legal Services and the St. Charles School. For more information, please visit www.cc-nh.org.


Catholic Charities New Hampshire is looking for part-time Intake Coordinator (21 hours/week) to join our team of dedicated professionals in our Manchester Service Location. We provide counseling services to individuals, couples and families, as well as parish and community outreach services.  Our Clients come from all faiths and every walk of life and we are committed to serving every client with compassion and respect.

Our organization strives to provide person-centered services to strengthen New Hampshire families and build independence.  We respond to those in need by offering programs that heal, comfort and empower.

Requirements:
  • Excellent interpersonal and communication skills
  • Spanish speaking fluency or proficiency preferred
  • Can demonstrate compassion and empathy in working with Clients of all socio-economic backgrounds
  • Basic bookkeeping skills
  • Intermediate level skills in MS Office software programs: Word, Excel, outlook email
  • Computer aptitude and ability to work with database software programs to record client interactions with ease
  • General understanding of social services practices & resources
  • Thorough understanding of, and ability to follow, standard operating procedures
  • Organized; able to accurately manage complicated records and processes
  • Calm, under pressure; patient and understanding with colleagues and Clients
  • Maturity and common sense
  • Integrity, moral character, ability to keep confidentiality as appropriate
  • Always presents self as positive ambassador/representative of CCNH
  • Team player: willing and able to effectively coordinate actions with other CCNH Staff
  • Commitment to Clients’ welfare
  • Excellent judge of character

Education

  • Bachelor’s Degree (preferred)
  • Associates Degree, with experience in a healthcare or social services office environment
Responsibilities:
  • Act as the first or second point of contact for all individuals who call or walk into our offices seeking assistance
  • Provide clients with basic information and referral service, help them complete the Intake process, and forward information to appropriate colleagues via entries in Apricot and other software systems
  • Help Clients clarify their needs and understand their options and refer to appropriate internal and/or external resources (triage)
  • Handle with special care and requests for assistance from elderly or seriously disabled Clients
  • In assessing client need, discern those who would benefit from intensive case management and refer them to our appropriate resources
How to Apply:

If you are someone who appreciates and cares for the welfare of individuals and families in need, apply now by sending your resume and cover letter to Kevin Spillane (Recruitment & Compensation) at kspillane@nh-cc.org.

Job Location:

Manchester

Date Added: September 18, 2019

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