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Front Desk Information & Resources Receptionist

The Way Home

The Way Home is a non-profit organization dedicated to helping low-income households obtain and sustain safe, affordable housing throughout the state of New Hampshire.  Since 1988, we have assisted more than 21,000 homeless and high risk families, individuals, veterans and special needs clients with their housing needs.

 Our Mission and Vision statements speak of creatively helping those with the fewest resources. When designing our programs, The Way Home looks first to empower our clients in need. Over the past 31 years, this has meant helping them increase their resourcefulness by providing more financial literacy classes, housing counseling and coaching, steps to success coaching, healthy home education, landlord/tenant rights and other life skills classes.

Our Vision is to continue as an innovative, grassroots organization committed to creatively helping those with the least resources increase access, raise hope, and build self-esteem.  We believe in implementing a "housing first" approach, which provides secure housing with the support they need to make a difference in their lives. 

The Way Home, a non-profit community-based homeless & housing services organization based in Manchester NH, is seeking a Front Desk Information & Resources Receptionist to work in the organization’s Housing Resource Center.

This position is the front-line of the organization and is expected to provide a positive, respectable, responsive and confidential environment as clients and others come through the door, call on the phone, and email.



  • High School Diploma or GED – Equivalent experience Preferred
  • Interviewing skills
  • Bilingual – Preferred
  • Proficiency in Microsoft Word, Excel, and Outlook software
  • Knowledge of social services needed by low income or homeless individuals or families
  • Record keeping and general office skills

The Way Home is a constantly changing organization and this position must be able to move quickly through changes and within a very fast-paced environment.


Responsibilities include:

  1. Act as receptionist by answering phones for the organization, and greeting and directing visitors as they come in the door
  2. Act as a resource point for program and other information clients calling in or coming to the organization
  3. Provide intake activities for clients
  4. Set appointments with clients
  5. General office duties as time allows
  6. Other duties as needed and as assigned

Successful candidate will have strong skills in time management, Microsoft Word, Excel, Outlook, and knowledge of computer-based programs. Must be extremely detail oriented, able to work independently and with a team to meet mission goals.  

How to Apply:

Please e-mail or fax resume to:

Elizabeth Green – Chief Financial Officer          Fax# (603) 627-2825

Salary Range:

$10.00 - $11.00

Job Location:


Date Added: September 9, 2019

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