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Program Director

Crisis Center of Central NH

The Program Director is expected to support the mission of the Crisis Center of Central New Hampshire.

The Crisis Center of Central New Hampshire has been serving Merrimack County since 1978. As a nonprofit, we provide services to victim/survivors of domestic violence, sexual assault, elder abuse, stalking, and child abuse. The mission of the Crisis Center is to work towards the end of domestic and sexual violence in Merrimack County. We do this through empowerment, advocacy, education and community collaboration.

Services are available to everyone, regardless of age, gender, race, religion, sexual orientation, income or physical abilities. Advocates can be reached 24 hours a day, 7 days a week to provide free and confidential services.


The Program Director provides support to the Executive Director regarding all functions of program management in the areas of domestic and sexual violence, child abuse and stalking. A portion of this position will be spent providing ongoing program development, direction and supervisory activities. This position will also devote time to direct client services. 

Requirements:

Bachelor’s Degree preferred. Relevant work experience of 5-7 years, with experience supervising staff. Indirect work experiences considered. Must possess effective communication skills, both oral and written, and the desire to work on topics of domestic violence, sexual violence, child abuse, human trafficking and stalking. May be exposed to clients who are experiencing trauma symptoms. Support the choices that victims and survivors make throughout their healing process. Maintain strict confidentiality of all information relating to clients, staff, and guests. Successful completion of up to 40 hours of preservice training is required. Must have valid driver’s license and automobile insurance and submit to a criminal background check. 

Responsibilities:
  • Assures the quality of advocacy services provided by staff members meets the established standards and guidelines of this agency
     
  • Provides consultation and guidance to advocates in addressing client needs, client management, crisis intervention and trauma informed care
     
  • Contributes to the development of client-sensitive policies and procedures that support the delivery of programs and services
     
  • With the Executive Director, identifies and coordinates trainings and other staff professional development activities
     
  • Work with staff to insure they are properly trained on the various programs offered by CCCNH
     
  • Identify gaps in services and work with appropriate agencies towards the resolution of these issues
     
  • Provide ongoing assistance to staff in coordinating services for clients
     
  • Participate in all relevant New Hampshire Coalition Against Domestic & Sexual Violence meetings
     
  • Respond to clients in crisis either in person or on the hotline. Assist them in identifying issues, exploring options and supporting the choices they make
     
  • Offer emotional support, advocacy, assistance, referral information and follow up support as requested and needed
     
  • Document all agency related activities. Record client statistical and biographical information. Record referrals if any and maintain related agency documentation.
     
  • Advocate for clients in multiple settings including courts, hospitals, police departments, and several social service agencies
     
  • Provide limited transportation for clients
     
  • Collaborate with other staff to enhance service delivery and skills
     
  • Develop and maintain relationships with other service providers in Merrimack County
     
  • Participate in outreach and fundraising events as requested
     
  • Attend trainings and professional development activities
     
  • Responsible for operations when Executive Director is absent
     
  • Other duties as assigned
How to Apply:

To apply, please submit resume and cover letter to jennifer@cccnh.org.

Salary Range:

$36,000-$41,000

Job Location:

Concord

Date Added: September 5, 2019

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