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On Call Advocate

YWCA New Hampshire

YWCA New Hampshire is part of an international, multifaceted social service agency that is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.  Core programs include YWCA Crisis Services which provides services to victims/survivors of domestic and sexual violence and stalking, Youth and Community Programs which provides prevention, education and enhancement to children, youth and adults to improve the quality of life for participants and the community at large, and Every Women's Center which provides a place for women to engage in conversation, education and support within our diverse community.  YWCA NH is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, age, color, disability status, sex, sexual orientation, gender identity, national origin, religion, or protected veteran status.


The On Call Advocate provides direct services via our 24/7 Crisis Hotline to victims and survivors of domestic and sexual violence and stalking through support, information, resource referral and personal advocacy based on the empowerment model.

  • Must have an understanding of domestic and sexual violence issues and a victim services model that focuses on victim safety;
  • Must have a commitment to the mission of the YWCA and to the empowerment model of service delivery used at YWCA Crisis Services;
  • Completion of YWCA NH New Advocate Core training program;
  • Must have reliable phone access and reception;
  • Must be able to return crisis hotline phone calls within required 10-minute window and respond to hospital calls within required 40-minute window;
  • Satisfactory Criminal Background Check; and
  • Must possess a valid driver’s license and proof of vehicle insurance, and must have access to a registered vehicle during work hours.
  • Provides direct service to clients via telephone including, but not limited to, emotional support, court advocacy, and hospital and police accompaniment;
  • Responds to hospital calls to local hospitals including Elliot, Catholic Medical Center, and Parkland;
  • Assess and process new shelter intakes according to agency policies including inventory of belonging and ensuring no drugs, alcohol or weapons are brought into shelter;
  • Respond to Lethality Assessment Procedures (LAP) calls;
  • Respond to client problems or emergencies at shelter;
  • Ensure all shelter guests are accounted for at curfew;
  • Relay pertinent information to YWCA staff in a timely manner;
  • Connect with On Call staff from prior shift to get pertinent updates and shelter code and room availability; and
  • Connect with volunteer on shift to offer assistance if needed;
  • Maintain and submit all necessary records such as contact logs, and time and attendance sheets and other documentation as required and when due;
  • Must be familiar with resources and referral information;
  • Adheres to agency policies and work rules, including strict adherence to YWCA NH confidentiality policies and code of ethics;
  • Attends trainings and continued education activities as assigned and required;
  • Promotes an atmosphere of extraordinary customer service;
  • Meets quarterly with Director of Crisis Services for supervision and consultation;
  • Participates in agency staff meetings and other team meetings as able;
  • Maintains professional boundaries; and
  • Performs other duties as assigned.
How to Apply:

Send resume to Catherine Gagne, COO, YWCA NH, 72 Concord Street, Manchester NH 03101 or

Salary Range:

$50 per Friday shift, $75 per weekend/holiday shift

Job Location:

Greater Manchester

Date Added: August 14, 2019

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